Extended Stay America Suites Philadelphia Bensalem

They didn't have breakfast

Nice place

Not to good The hotel needs a complete overall Looked so old and in poor repair Each time I needed something and went to the desk there there was a sign, Be Right Back. There was always people hanging out in cars etc, scary. Will never stay there again and advise others not to

Staff is amazing very nice and friendly , the property need to be upgraded, it has a weird smell it might be due to the carpeting in the hall ways. The bathrooms and kitchens need updating

very bad

Other than the property condition. It has potential to become a 5 star hotel. Cleaning & maintenance staff need to put a better effort in doing their jobs.

The worst hotel staff Ive ever encountered Rude, vulgar, nasty people.

The furniture inside needs to be replaced, overall the staff was very friendly and professional. But when walked in the room and the drawers looked like they belonged in the trash. The tv was not working properly at least for the channels to be seen. I wanted to leave, but didn’t want to deal with the hassle of getting another place.

My room possibly had a dog in it, smelled like pee

Very clean spacious room

Every thing was great

I stay here often

We’re Good!

The staff was great. The grab and go breakfast left a lot to be desired. As a diabetic they did not offer milk or sugar free creamer. Asked for milk and they said they didn't have.

The staff are professional, kind, courteous and above all friendly

It was a quiet stay

Nice customer service no complaints

The service was professional room clean amd HOT water. No sounds after 11pm.

I arrived to find bulletproof glass at the front desk. This didn’t get me a great sense of security I live local so I know the area. Entered the room and went to the bathroom molding was coming off the wall. My wife was unable to take a bath, as there was no stopper in the drain. When trying to take a shower, it was hard to set the water to come out hot. One of the drawers in the dresser in the living area the face was falling off. The kitchen was clean dated but functional. With two people staying at the hotel, you’d expect to have two chairs at the table, but there was only one. The TV sat on a dresser that was about 4 inches lower than the top of the bed so it’s unable to watch TV while laying in bed. The mattress was uncomfortable was very lumpy. Not conducive for a good night sleepI called the front desk to find out what time the breakfast was? I was told it was grabbing go from 6 to 9 AM. I came down at 6 AM to find there was no body at the front desk. It was dark and there was no breakfast. We’re almost $100 a night you expect a little more. At best, this location was not worth $40 for a night. I will not patronize them again. I hope all the extended stays aren’t like this.

This place was Horrible. They ask you for another $100 Cleaning Deposit for a room the smelled like Fish. I went down ask to change my room they changed it very fast yes but i felt like they knew the room smelled bad. The next room smelled good but the place was beat like cabinets where destroyed it was being held together with Electrical tape. Never again. They should give me my extra deposit for even choosen them.