Extended Stay America Suites Phoenix Midtown

Normal

Arrived at the property and was told I would have to wait for 90 minutes while my credit card was processed. Had very unprofessional desk staff and had vagrants sleeping in the lobby. I left as quickly as I could. Now I must get refunded by Expedia.

This was by far the worst hotel I ever stayed at. I have stayed at may extended stay hotels and have never encountered the issues I had with this hotel the first room we had had no towels the bathtub was dirty. The TV didn’t work and the smoke detector was beeping so we contacted the desk. they moved us down the hall to another room. However, this room was infested with bedbugs. The bathtub also was dirty and the entire place smelled of cigarettes. The bed was dirty. The towels were dirty and there was a clear crystal substance all over the counters., I went to the store and ended up locked out of my room because the key didn’t work and there was a note that the front seat didn’t open till 7 am. There were 2 other guest sleeping in the lobby for the same reason.not what someone expects when they spend that kind of money for a single nights rest. After no sleep all night I was finally able to get I to my room missing the breakfast and the house keeper went thru the hall banging on every door like it was military or jail. Check n or get out- this stay cost me more than the price listed .

Dirty and not a safe place, bums everywhere.

Well i think it’s a great location. But I m sure the house the homeless or section 8 families there. Nothing wrong with that but it’s a bit noisy and they all seem to weed on the floor I stayed on 24 -7 you could smell it.

This was the nastiest place I've ever stayed. The hallways smelled like cigarette smoke, food cooking in rooms (and not a good smell), and just a general stench in the air that I couldn't get out of my room. It seemed to me that people actually were living there, like a single room occupancy hotels to keep people off the streets. I felt so out of place there, like I was intruding on there living situation. Lots of sketchy looking people in the outside pool/picnic table area just chain smoking. There was a dog across that hall that barked incessantly. And the grossest thing of all were the dead cockroach carcasses in my room and in the hallway outside my door. I will never stay there again.

Close to where we wanted to be. Bad people hanging around, police arrived one night. Things like doors and drawers were broken. Dirty hallway carpet. Beds and pillows not comfortable. Neck and back sore, couldn’t get a good nights sleep

None of the usual amenities. Coffee, hairdryer

Smelled like marijuana, window was missing AC unit and had an open hole to the outside, was very cold because it was completely open. BLACK MOLD in shower. I have pictures. We spent the night because i had surgery withon a few hours and went straight to sleep. No time to look for another hotel with my disability. HORRIBLE

The microwave was not working and we ask for them to please fix ot or replaced ot and the next dau yhey were roaches on it. They never cleaned the rooms. There was very loud noise a 3am. We foumd condoms on the halls. They room was dirty with dirty paper ls stick to the roof and dirt, small trash around the room.

The staff was well informed, polite, courteous and right on top of our needs and questions. The room was clean and neat, warm and welcoming. We will be back.

There were bugs in the room, holes in the coverlet and stains everywhere. The kitchenette is filthy and run down. You have to ask for basic kitchen items. The hotel is close to areas downtown for dining and entertainment. There is no cleaning service in the room.

The room was very dirty and with broken items. We had to leave to another hotel. We lost our money.

We ran into some problems with the first room, so we tried to call the office immediately once we got in there the phone cord had been taken or missing or whatever could not call the office. We walked down to the office. They offered to give us another room so we said OK. We went to the new room. It was filthy. There was food all over the counter. There was towels on the floor, obviously somebody else had been in there and it had not been cleaned so back down to the room and they said I’m sorry well we don’t have any other room so I don’t know what to tell you and so we got refund and left

Horrible

The evening front desk staff was horrid, and unconcerned with my needs. They claimed the system was shut off, and they couldn't help me. If you like homeless and crime everywhere and incredibly rude staff, then this is the place for you.

Room was clean and spacious. Location was convenient

The hotel needs to be updated and the bathroom in my room look like theres mold 9n the tiles.

When we first arrived, two other groups had been waiting for one hour for reception to check them in; then we were told about all the events that happened at the facility; given a room with one bed when I reserved a room with two beds; the beds were extremely uncomfortable.

DO NOT STAY HERE!!! I REPEAT. DO NOT STAY HERE !! I booked this hotel because we were coming from Los Angeles, to see the cardinals play over the weekend. It took me almost 7 hours to drive. As soon as we get to the hotel, the carpet just by the elevators had dried up dog poop on the floor. You can tell its been there a while because it was absolutely dry and almost white in color (i have dogs, so im familiar with dog poops unfortunately). Okay. We got passed that, started walking to our room. Noticed all these notices posted on doors, didnt pay no mind at all. As soon as we got to the room, first thing i noticed was the kicked in dishwasher that was left in the room, then walked a couple more steps to find roaches in the living room area and bedroom dresser next to the bed and TV. I swear i could not rush my kids out of that room fast enough. I took a picture of the roaches, walked back to the front desk and the receptionist had the worst attitude ever. She responded with "so what do you wanna do then?". I asked if there was rooms, no. So, i asked for a refund and left that dump. This hotel doesnt deserve the 7.something rating it has on the hotel apps. Save your time and money. Go anywhere but here