Extended Stay America Suites Seattle Bothell Canyon Park

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Location was convenient. Staff was not at the reception desk. A handwritten note was left to call from the phone by entrance doors. Call rang with no answer. A male approached me, dressed like a vagrant. He was not wearing a uniform or visible name badge. He was not professional or friendly. The 2nd floor, where my room was located, smelled of cat urine. I couldn’t make other arrangements because of the holiday. I won’t stay again.

Easygoing staff, clean rooms

Bad shape. Bathroom door lack was broken. Cheap stay property

Breakfast was not at all like we thought it would be, just a bunch of grab and go, pool was already closed when we arrived so the kids were bummed out about that.

We stayed during a storm when our house had lost power. The hotel was busy with lots of people who were also affected by the storm. Staff members were very helpful and friendly considering all the circumstances!

Solide

Staff were very friendly and provided extra blankets and pillows when we asked for them. There were dogs in rooms beside us but could not hear them once we were in our room. Cons were this is an older place and definately needs new mattresses. Ours were stained and pretty worn out. Refridgerator did not work and freezer was only half working. Took all night to freeze a tray of ice.

Whenever I stay at a hotel, I check the towels, sheets, and the chairs. One of The towels had a long hair inside the folds, one was no big deal… but the bedsheets when I pulled them back, there was dirt and dead skin… like they just remade the bed instead of changing the sheets. There was blue chip crumbs on the carpet and the bathroom floor. The “free breakfast” is just coffee and prepacked muffins. When I called down for multiple items I was informed I had to go down and get them. And when I asked for a bed change, I had to do it myself… what kind of hotel makes YOU vacuum, change sheets, and take out the trash before you leave?

People were very nice. Private. With the pets being allowed, smells are expected but could be handled better.

Good

Not a hotel, more like low rent apartments. looked nothing like the photos.

There was only one staff person at check-in. There were instructions to dial zero on the house phone, after which we waited several minutes for the person to show up. I went back down to request a hair dryer and the staff person never showed up.

The pine wood theme felt like one was in a mountain cabin. It felt like vacation.

The rooms were clean and the staff we nice. However we booked a room for 4 people. Our room included a queen size bed and pull out couch when we arrived there was no bddding for the couch. We had to wait till 6pm to get clean bedding as there was only 1 staff member working. We also had to ssk and wait for cups, plates and cutlery. The front desk obviously knew we had 4 guests so this should have been communicated but I I've heard another guests saying he had the same problem. They need more staff in the pm. The guy working was run off his feet and hard to reach. They're included breakfast was also not available because their shipment never arrived... we stayed her to go shopping in Lynnwood. I wouldn't stay here again I'll find something closer. The rooms and pool area were clean but no amenities. Not even a blow dryer in the room.

I had booked with breakfast but it was not provided and staff didn’t consider any alternative or offering refund even when we were with 2 small kids. We had to go out in morning for breakfast.

Understaffed.

Price was s bit lower. Staff was pleasant but for some reason we had no coffee or continental breakfast which was not noted at check in. Fridge froze our food. Room was clean but lobby carpets were not. Convenient access. Near plenty of food choices. Wondering if staffing shortage may be a problem just like all the rest of us. If that's the issue with the negatives, it's understandable. We're all just trying to keep up.

Hotel advertises they have breakfast but they didn't. They blamed it on their vendor but seemd like a regular thing as they said no food for at least 3 days. There is a grocery store nearby they could go buy fruit or something. When pointed out no breakfast, staff refused any discount. There was a dog on the 3rd floor that was barking any time it heard a noise and didnt sound like anyone was with it telling it to stop. Told management and they did nothing. No ice maker. Hotel smelled musty. No small coffee pot in room. Light bulb missing from fixture. Tear in carpet. I don't recommend this hotel.

Overall another extended stay. Some staff rude aggressive threatening hostile. Smokers required to smoke outside no coverage in a rainstorm. No quarters on site despite notification quarters at front desk for vending machines and laundry. Will not retunn will not use extended stay America again. Television did not work. Simple fix. Dishwasher controls did not work. Wierd people in parking lot at night. Unsecuered access key card not required to enter building.