Holiday Inn Express New Orleans - St Charles, an IHG Hotel

Everything was clean and nice. Friendly staff. We stay for one night the check in check out was very fast. Our room was a accesibility room. Our room has a fridge and microwave.

A relatively newly remodeled hotel that has had many rooms remodeled, however our room which previously had been remodeled was rather beat up and not up to minimum standards, the bathroom had too many issues from a low budget remodel and it showed, a few of the maintenance staff wreaked of Marijuana and other staff could not be found early in the morning, homeless people were ravaging the breakfast buffet and the hotel staff did very little except to stand at the front desk, I do travel a lot and see a lot of hotels but this was no excuse for poor Maintenance, lazy staff poor food, lack of hot coffee and staff that spent more time visiting with each other. Yes the staff was nice but there are way too many details to list here, one of the worst hotels I have ever visited and I would not ever stay here again

Loved the service and property

Close to the port

Great location

Everyone was so nice. We walked just about everywhere.

Good experience, clean room, good location and good price.. sorry I had to check out before the free breakfast 😔

Patrice supplied most of the breakfasts during my stay and was remarkable for her ability to work hard, design a good breakfast and interact well with customers like me. The room itself had many maintenance issues such as missing a window shade, a little mold in the bathroom, filthy carpet. loose bathroom fixture, confusing TV and recontrol options, etc. Trash in the stairwell - although I mentioned it twice to different staff peope - was never removed.

I stayed at this hotel for 6 nights. The room was cleaned every day, which I really appreciated. The breakfast was simple but tasty, and the person in charge made sure everything was well-managed. However, there were a few issues. The towels were dirty, with strong disinfectant smell, and some stains didn’t seem to be fully removed. The heater control was dirty, and the hairdryer was old with the handle patched up with tissue, making it hard to use. There was also coffee available, but sometimes there were no coffee cups. On the last day, the drain was clogged with hair, and I had to fix it myself since the water wasn’t draining. While the service was generally good, these maintenance issues should be addressed for a more comfortable stay.

na

The first room we got was 58 degrees, heating didn't work. The second room was smaller, the heat worked but not the TV. The receptionist couldn't say how long it would take to get the TV fixed. So, we switched room again. This room was even smaller, with only one chair (the desk chair) to sit on for 3 people. No counterspace in the bathroom and no towel bar, only a very small shelf in the bathroom, and a shower curtain that didn't reach the floor so you always got water on the floor when you showered. We stayed in that room for all 4 nights, but it was not an enjoyable stay. Also no bedside table or shelf on one side of the bed. In addition, the phone didn't work in the first room, and both first rooms had loose floor tiles by the door. Breakfast was OK but always out of something every morning. The last morning there was no milk (I asked), only chocolate milk. To summarize, a lot of neglected details, and a room that was too small for 3 people. Basically, the bed took up the entire room (room 804). Might have been OK for 1 person, but not 3. And the website lies about parking. It says you can self-park for $25 a night. Not true, you have to park in a public lot and download an app. There is no "self-parking" alternative to the valet parking operated by the hotel.

Very convenient

We had a 3-night stay over a weekend for a convention. The location was very convenient for the convention center as well as streetcar lines. The staff was very friendly and helpful, and the room was clean and comfortable. Great value for the money, highly recommend.

Pro was the front desk ladies were so welcoming and friendly. Hotel was OK, location was good when you could actually catch the trolley. Really bad delays. Con: Ice machine broken had to go to different floors for ice, not to biggy. Breakfast..just wow..do better. Saturday wa good, friday out of yogurt, hardly any milk and ran out. No muffins and almost all the hot food empty. We gad Volleyball tournament so we had to go buy food at Volleyball tournament ($$$). Lady seemed upset when asked about how long for eggs and ran off, so didn’t ask about anything else. Next day same situation. No milk for cereal, no set up for oatmeal. Need to do better for those who count on this. This was the reason we stayed here. Loud people out in hallway running around felt like no security.

Clean and modern basic hotel, nice gym facility, full breakfast to get you started on your day.

Overall the stay and price was good. The surrounding area was clean. All entertainment and activities were about 10minutes away.

Staff very friendly willing to help with anything you need

Clean room - quiet hotel and the staff was extremely friendly. It's the place to be if you're doing stuff in the art/warehouse district of want to jump on the street car (right outside) to anywhere.

Hotel was clean and affordable

Rooms are clean and staff are nice, friendly, and helpful.