Holiday Inn Express Salem, an IHG Hotel

Better than expected!

Overall a pleasant stay. My only issue was the inconvenient access to the complimentary coffee, as there appeared to be a kids birthday party or event taking place in the lobby on the afternoon of my arrival. When I came down later that evening, the coffee did not taste fresh. The property felt older but it had been renovated.

Wonderful knowledgeable staff

Superb staff with knowledge of area

Descent place.

Clean, safe and convenient to family in the area.

I’m good distance of food, stores.

I was really impressed with this holiday inn. We really enjoyed our stay and will be back when we come to this area again

N/A

Check in was a breeze, friendly folks. Clean rooms and hallways. Temperature was easy to adjust to my liking

Staff were very friendly and helpful. Our room’s blackout shades were torn, the sheers were sliced as well. Not overly impactful - it just looked very worn.

Very very happy with our stay! We observed house keeping cleaning through our entire stay, vacuuming, dusting, stocking ect… Everyone was very pleasant and welcoming. Bravo!!!

The free breakfast

Great staff working a completely booked hotel. Lobby and common areas spotless. Nice breakfast

Good staff, good breakfast Very nice place to stay

Clean and friendly staff

We have stayed here many times. Staff is very friendly. Rooms are clean and comfortable. Breakfast is always hot and ready on time. Parking is always adequate. My favorite thing is to request the first floor seems to be the quietest area that meets our needs.

Clean and friendly staff

The room was clean and nice

Staff was very nice, but I was given a dirty room at check in. The bedsheets were filthy, there was hair everywhere in the bathroom and even feces in the toilet. I was given a new room which was cleaner but could have used some updating. Worst part of my stay was that I got bit by a dog as I exited the elevator. The GM stated she was told the dog was a service animal but could not give me any information for the guest whose large and aggressive dog bit me. After filing a police report and calling corporate several times I have still found no resolution for my medical bills (4 stitches and antibiotics) Corporate is obviously located overseas so there is a language barrier and little to no help. Will never book with this company of hotels again.