Quality Inn & Suites Sevierville - Pigeon Forge

Location

It was very good. Beds were very comfortable. Clean rooms. 2 TV sets and a little living room. So you could both watch what you wanted. Great for an overnight stay or a week long stay. Will go back again. Very nice.

We were in town for a national volleyball club tournament at the Sevierville Convention Center which was 3 minutes away. The hotel's location was great however the condition and cleanliness of the hotel and hotel rooms were disappointing, especially for what we paid. I would have expected this if it were less expensive than the other area hotels, but it was not. The sheets on the beds were stained, one of the comforters had blood on it, the shower and sink were just not clean, and the floors were beyond gross. Our hotel room phone and safe did not work and was not fixed during our stay. I told someone about the safe once and the phone twice but it was never fixed. It was a bit of an inconvenience to have to call the direct line to get the front office, I would get sent to the call center that is not at the hotel if I was left on hold too long. On the last day of our 4-day/3 night stay the elevator didn't work so I had to make 3 trips up and down from the 3rd floor in 11-degree weather (this wasn't fun). The hotel has the potential to be so nice...they need to clean it up a bit. The indoor pool and hot tub were a plus for the girls and their teammates and the breakfast each morning was good..the dining area was very clean and sanitary. If they cleaned their rooms the way they do the dining area this place would be a B+, A- hotel. I will say that all of the staff were very nice and respectful.

I had an extremely disappointing stay at this hotel. From the moment we arrived, it was clear cleanliness and safety were not a priority. The front desk attendant was coughing while checking us in and did not cover her mouth, which was very concerning. The room was unacceptable. It was dirty, with a hole in the bathroom ceiling, and the faucet was loose, causing extra water to run off the handle. The back sliding glass door wouldn't lock, making us feel unsafe. The fold-out couch had a stain on it, and the bed sheets had stretches and tears. The outdated furniture and dirty carpet only added to the poor impression. Our room was located near the indoor pool and jacuzzi, which made it hot and humid. Worse, there was a strong chlorine odor that was overwhelming every time we opened the door. We decided to leave the hotel and chalk up our losses. It was a horrible experience, and I cannot recommend this place to anyone. Avoid staying here if you value cleanliness, safety, and comfort.

First timers in this area. We wanted to be a littler further from the main city this time since it was a quick trip. It was highly affordable, yet, that I’m not sure it was reflected with the conditions. Staff was friendly and simple check in. Room was dirty-ish as far as a through cleaning. The pull out bed had crumbs on it. Didn’t use. Noticed some old cheese puffs down there too. :/ Sink was clogged up and had stuff coming out of it. :/ Bathroom had mold spots on ceiling and the curtain. Main tv in bedroom was broken. I notified them but they just took a “note.” :/ Thankfully we didn’t stay in there often but I didn’t really feel clean during my stay. Otherwise i would say it was a basic stay for a budget. The indoor pool and hot tub wasn’t bad but only if it isn’t crowded.

Clean room!

We have been staying here periodically for years. Its quality has been falling for some time, especially more recently. Staff seemed disinterested. Housekeeping is not great, the breakfast was a shadow of what it once was, the bed broken down and soft, and things line inoperable ice machines are now the norm. It does not appear that any capital is being invested to maintain or upgrade the facility. The room had a balcony but it overlooks a large very near auto dealership. On checkout the desk clerk was coughing continually and making no effort to cover her cough raising concerns regarding communicable winter respiratory illnesses. It is less expensive than other hotel/motel choices in the area and you get what you pay for.

Booked room online due to late arrival from trip. Checked in at 12 midnight. Gary the night manager was very cordial and accommodating. Room was very clean, bed was comfortable. Bathroom was clean and had plenty of clean white new towels and plenty of toiletries. Room had coffee maker and supplies. Breakfast was plentiful with cold and hot selections including waffles, sausage, eggs, biscuits. Lots of breakfast choices. Fresh fruit and yogurt. I would recommend to anyone traveling to this area.

Bathroom mirror was dirty and the balcony door hasn't been cleaned in awhile.When the did clean our room all they did was change the trash can . Almost ran out of toilet paper.

Perfect.

Good one

It was alright nothing extra. Price was a little too high. Rooms were dated. Check in person was not friendly.

This property is listed as pet friendly and when I booked they charged a non-refundable pet fee. On arrival they refused to honor the reservation because I had a cat. At 1 AM in the morning I had to find another hotel, and this property has refunded neither the prepaid cost paid through Expedia nor have the refunded the pet fee. I would strongly recommend finding somewhere else to stay in Sevierville.

We checked in and tried to open the door to the room. We couldn't open it so we went back to the front desk. The attendant said to push really hard on the handle and door and to have my husband do it. We finally got in the room and started relaxing. My husband went to take a shower and the faucet was out of the wall about an inch . The water was coming from a hole just below the knob not the faucet and we could not turn the shower head on. Then i see a bed bug crawling across the bed. I started taking pictures of everything and went to the front desk. The attendant said all he could do was give us a different room and that he would have to investigate. I told him i did not want a different and that we was leaving. I have email the property manager and still have not heard anything back.

Arriving to a vacated room that wasn't cleaned yet didn't give the best first impression, but we were switched to the room next door which was fine. Room was fine but the pillows weren't so great and the couch was really uncomfortable. On the positive side, great pool and hot tub!

There were bugs in the room. It has a deop ceiling and they were crawling in ans out and you can tell there was water damage from above. It looked more like a motel. You walk in from the outside directly to room. I asked if they disnt have any drop ceiling rooms ans they said no. We told them about bugs and they only gave a discount instead of comp my stay and i have called and spoke to general manager Shirley and she said they wont comp my stay they only do it for bed bugs which I dont know whay bugs it was. Some say bed bugs some say roaches. She said they had someone there that day taking care of the bugs. Breakfast wasnt good. Online saw it say workout room and there was no workout room. We asked. I have pictures but it wont let me add them.

Bus

Needs updated!

The front desk was pretty awful. They spent 5 minutes cleaning the front desk before letting me check in and just ingored me. Everything else is fine. What youd expect from an older 2 star motel.

The size of my suite was great lots of room, bathroom was a bit small but it works