Riverwalk Plaza

Great experience and great location everything is walkable

Room infested with ants. Night manager came to room and took pictures and never returned with a solution. Shower was clogged

The place wasn't what I expected. I'm a visual guy and thought I was getting something remotely close to the images displayed while booking. That was far from the truth. Its an older property so there is some wear. Emma was the only joy I got out of that stay. Even though there was a bungle with the payment she did right by me. I can't say that for whomever the manager was. That lady left me hanging and completely disregarded my issues. I wouldn't repeat my stay when we come back for our next competition or just a getaway.

The property was clean and easily accessible to everything we wanted to visit.

Awesome experience

Good Restaurant, close by River walk

The common areas were very nice but the room did not match the updated vibe of the common areas.

The staff was very friendly and helpful. The hotel is very close to the riverwalk and in great location to walk to places. The hotel room could’ve been cleaner and the air conditioning stopped working twice however, they took of the issue in a timely manner.

We stayed at River Plaza Hotel from January 29-31 for our son’s BMT graduation. While our experience had both positives and negatives, we feel it’s important to share our honest feedback. Cons: Check-in Experience: Unfortunately, our check-in experience with Nikki at the front desk was disappointing. She did not acknowledge us when we arrived, and when she finally did, her tone was unwelcoming and dismissive. She seemed rushed and took both mine and my father-in-law’s credit cards without realizing we had reserved two separate rooms. It was only after I asked about the keys that she checked the system and corrected the mistake. Her attitude was unprofessional, which was a shame as the front desk is the first impression of the hotel. Room Issues: Our bathroom had a very strong fresh paint smell, which was overwhelming. Additionally, our room was missing a fridge, though thankfully, my in-laws had one in their room that we were able to use. Pros: Exceptional Service at the Bar: Maria at the bar was amazing! She was warm, welcoming, and provided excellent service. She made great cocktail recommendations and truly turned our impression of the hotel around with her kindness and professionalism. Management Follow-Up: The day after check-in, I spoke with Anthony, the manager, about our concerns. He seemed sincere and assured me that steps would be taken to improve the check-in experience for future guests. Great Location: The hotel’s location on the River Walk was perfect.

Immediately upon arrival no one greeted or acknowledged me. There were 3 representatives at the front desk, only one was helping someone. Not a good introduction. Next by the time I got to my room i discovered ant crawling everywhere. I tried to call front desk multiple times but no answer. I went to front desk and no one tobe found. This was not my favorite Hotel in San Antonio and I will not be returning here after this experience.

Nice area plenty of restaurants that are walking distance

Very friendly staff and a great location right off the river walk. It’s an older hotel so don’t expect a lot of modern amenities. But it is very well decorated

Good

Muy bonito moderno y comodo

The staff at the hotel is always very helpful, the last time we were there we left something and they kept it for us. It is cheaper to take a lift to anywhere downtown than it is to drive and park so the hotel is very conveniently located.

Great stay, 13 minute walk to convention center.

The atmosphere was great. Location was good as well. Would definitely stay again

Lo que no me agrado fue que no puedes estacionar tu auto tú mismo, se lo tiene que llevar el valet parking

It was a very nice stay for the weekend.

The property is great located and clean But needs and upgrades ASAP