WoodSpring Suites Tri-Cities - Richland 

Couldn’t stay bc was asked to bring cash, not my credit card but actual dollar bills.

Staff was friendly

Stay was great. Very clean room. Comfy bed. Customer service was great.

Did not realize this was a low cost extended stay hotel. Basic furnishings, micro kitchen with two burner stove and basic cooking equipment and dishes. The kind of place you would stay if you wanting to save money on food. Not bad just unexpected

I enjoyed my privacy, the help they offered and how friendly everyone is

Whatever you do, do not stay at this hotel. To say it was "dirty," would be the understatement of the year. The floor was so filthy that you couldn't step anywhere without your shoes sticking to the floor. I used a white washcloth to wipe up a small spill of water and it was black when I was finished. I showed the front desk and they immediately guessed who the housekeeper must've been. What does that even mean? You already know you have a housekeeper who's known for not cleaning correctly? The beds were terribly uncomfortable, and although it sounds like a really small thing, I found it extremely strange that there was literally nowhere to put a used towel. There was not a rack, nothing. There was one double hook right by the bathroom doorway. It wasn't wide enough to hang anything there except maybe a robe or something. That was it for the whole bathroom And it was a room that was supposed to hold four people. Also no paper products except for toilet paper. I think you are meant to buy your own tissues and paper towels, etc. Anyway, I can't stress enough how horrible it was just don't. I will say, however, that Hotels.com did a really good job of trying to get a refund for me and kept me informed during the whole process. They were very understanding and I truly appreciated how much they advocated for me. Of course they were not successful because the hotel already knows they are terrible and doesn't intend to refund anyone. But I was still happy with Hotels.com.

They sold off my room hours before check in even started, I picked pay at property and they kept trying to charge my card the whole time, this place sucks go to livaway down the road, way better service

Pleasant hotel, quiet and safe

This place is more for long term stays. They were “closed” for Thanksgiving so we had to call to be let in. The employee was nice enough. They did not supply hand or body soap. No hair care items or lotion. Hair dryer was available by request from the front desk.

Looked appealing however there is no breakfast or room service.

Good location

The hotel demanded an $100 cash deposit, when we ask them to put in credit card they refused and cancelled our room. We have stay here several time while we have had VA surgeries. They never ask for a cash deposit before.

Nice people

Nice place for a stay

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The night male manager, didn’t catch his name. Was awesome. He made it clear that it was a family hotel and if there were any issues it would be taken care of. 24 hour video surveillance in parking lot.

Nobody here at check in. Can’t get into a room when nobody is here or answers the phone.

Simply the finest Hotel I could find in this area thank you

I would recommend and will stay again in the future.

looks like a great place on the outside. on the inside looks like and smells like a city dump