Rating & Review Keseluruhan Holiday Inn SYDNEY - WATERFRONT by IHG, an IHG Hotel

Excellent

It served our purpose, right on the boardwalk

Truly unpleasant experience at this hotel: 1. Rooms: The rooms were small, dirty, and had mold – clearly not maintained or cleaned properly, smell awful! 2. Washrooms: They looked like they belonged to a broken, decades-old structure. Unhygienic and rundown. 3. Extra Charges: After paying 300 for the hotel, they still charged for parking – which felt unfair and excessive. 4. Staff & Facilities: • Reception staff refused even a one-hour late checkout without extra payment. • No supervision at the pool – it was overcrowded and chaotic. Children were left unsupervised at the ride, and people were jumping into the pool, creating unsafe conditions. Overall, this was a pathetic experience. I would strongly advise others to avoid this hotel.

The room was a nice size and looked over the harbour. The hallways were very noisy at night on a few occasions. The breakfast was confusing as to what was allowed changed on a daily basis.

Hotel had lots of construction which is certainly needed. Work starts at 8a. Didn’t find great dinner options. Upper parking lot fills up quickly very congested. Lower lot available. View over water is very nice. Until property is upgraded look elsewhere.

The service was excellent and friendly staff

Bien situé, personnel dévoué

The drilling noise began around 8:30 and woke us up - it was unrelenting until 11 AM checkout. Patrons should be warned about the construction noise, in case they want to cancel their reservations. Most annoying!

Neither hot nor cold. Room with dated decor and furniture, but the price/quality ratio is really exaggerated! You haven't won me over as a customer!

Good but a lot of extra charges. CBRM fee on every day.almost 6 dollars a day. Also 7 dollars a day to park, crazy and a 3 dollar eco fee . No coffee in the lobby and 4.50 for a bottle of water people should be aware. Also no microwave in the room. We had a beautiful view from our room.

clean ,friendly, obliging,great beds

the friendly staff

U

Hotel is run down but it’s a nice area

Great location

Enjoyed the check-in proceaa...quick, and hotel manager was extremely friendly 👌

Our room had great view of water. Room 818

The rooms definitely need updating. Our room was smoky even

Hall way had a weird smell. However, the rooms were clean, and the staff seemed friendly.

Pool area was very clean.