Was an amazing experience, they upgraded us to a suite upon check-in. Service was impeccable, Tamara was a pleasure!

Amazing property! All the staff is well trained. Beautiful garden, amazing views, great gym, spa.. breakfast was great! The general manager Elisa Peroli is amazing! We will definitely go back

One of the best hotels I’ve stayed at. Setting is beautiful and the staff are exceptional. Will definitely be back! Thank you for making our stay so special.

Excelente lugar Mágico y muy tranquilo Excelentes vistas María nos atendió de maravilla !!! Regresamos el siguiente año

Simply perfect !

The staff were amazing and it exceeded our expectation

Amazing!!!

There is nothing not to like as far as the property and services. We found it to be a bit low energy for us. Hushed voices,?quiet hushed voices. The spa did nirvy e the

Amazing, incredible stay! Beautiful historic property that was really unique, with the most amazing customer service. I felt like I was in a fairytale.

Excellent

Great restaurant, awesome service in the restaurant and overall. Hotel is dated, pool cold and not heated. Suggested management invests into a pool heater so kids can enjoy the pool cause water was freezing. Rooms need updating badly. In room only tub, no shower. Remote quite area outside the city, tranquil and peaceful. Very relaxed atmosphere. Again, restaurant staff incredible, gourmet menu, great breakfast. Will definitely return but without kids. Highly recommend.

Absolutely wonderful

The level of service was excellent. All the staff were extremely helpful and friendly. Will certainly try to get back there again. Highly recommend.

By far, the best hotel I've ever stayed at. The entire grounds, rooms, and staff were beyond what one could imagine. This hotel deserves its own rating as I really don't believe 5 stars describes it well. Location to Florence was a bonus but it was really hard to put the energy together to leave this hotel. The staff treat you like family and go above and beyond what i have experienced in other 5 star hotels. The only bad part was leaving.

Excelente acomodação perto de Florença

Es realmente decepcionante que un hotel con una infraestructura fantástica y una locación de película, tenga una atención y servicio tan pibes en su restaurante. Los meseros fueron absolutamente desatentos: la botella de vino que compré nunca fue servida en copa, los platos una vez finalizados nunca fueron retirados de la mesa y la cuenta tuve pararme y desplazarme hasta la caja para poder tenerla. Parece mentira que un lugar como este arruine la experiencia de viaje con un equipo tan desatento y pobre en servicio en su restaurante.

Gorgeous property and amazing staff. However, be advised that the ACs don’t cool the rooms below 78-79 degrees Fahrenheit. Breakfast was okay but the view from the dining room was breathtaking. Dinner was a huge disappointment, trying to be too fancy and forgot about flavor and that they are in Italy. The grounds are immaculate and the staff, though very understaffed, were very attentive. Tamara did the best she could to accommodate us. I would not recommend this place in the summer, maybe fall or spring. And don’t waste your time or money in the restaurant, go in to Florence where there are many great restaurants

Sehr angenehme und freundliche Stimmung

Było cudownie

The villa is dreamy. I wished we could have tried the spa but there were so many places to see we never had the time. I would comment that the bar prices and the restaurant prices were extremely high. We never ate dinner at the restaurant. We ate at restaurants in the area instead. I have to say in nearly three weeks of traveling in Italy and staying at different levels of luxury, la Massa had the least impressive scrambled eggs, which I thought odd for such a lovely hotel. And because of its location by the Arno river rehabs, the mosquitos in October were not welcome guests in our room...and they don’t use screens!i wish I had brought some of my insect repellent impregnated clothes that I had just used in Africa the month before. That aside, I would love to return to La Massa and just chill....