I encountered 02 problems with this hotel though I was a returned guest. I stayed and left on 8 Jul and came back on 11 Jul. 1. Wrong advertisement:- Twin room photo shows a window with a view.- Room description didn't mention “no view” either.=> What I received was a room with a small window facing a wall though when I checked out on 8 Jul, I specifically checked with hotel staff and requested for a room with a view (and she looked at my online booking & confirmed). 2. I booked and paid for 02 nights on 10 & 11 Jul. I informed them that I wouldn't check in on 10 Jul due to transportation issues but asked them to keep my paid booking and I'd check in the morning of 11 Jul. However, when I got there at 11 am 11 Jul, they put me into a random room (not up to my requirement) because they said they were full. That means as soon as I informed them I got a problem travelling there on time, they sold my ‘paid’ room to another guest. Interesting! They even told me they were flexible to allow my ‘early’ check-in at 11 am on 11 Jul, though well, I paid for 02 nights. I was totally disappointed with staff & service quality. Apart from that, the hotel is new and clean. But my experience was bad. To other guests, be very careful with staff and your request since you may be let down. Khach san moi va sach. Đia điem cung tot. Nhung chat luong dich vu va nhan vien that su can xem lai. Toi đa co trai nghiem khong may vui ve tai đay.