I had a delightful stay for 5 nights. The accommodation was within distance to all of the tourist attractions and tours that i visited and participated in. The staff were very helpful and friendly. The room was clean and comfortable. The food at Flamingos was very appetising including cocktails.

Let me start with what I liked - I called the hotel to let them know that I'll be arriving very early. The staff said we could register when we arrive and use their facilities under the room was ready. Also liked the staff at Flamingo, very friendly. I didn't like these - minimal to no to frustrating Wi-Fi. I called the front desk to offer to pay as my kids were crying. My kids aren't spoiled, that's how the new generation de-stress themselves. I noticed several ants as soon as I entered the bathroom. I wiped them off but they were back. I can understand it's a tropical country so I didn't complain. When I moved to the other hotel after feeling disappointed with their Wi-Fi, I anticipated the ants, but there were none! Next - The staff (younger East Asian descent female) told me several times not to depend on her to email me when the room was ready! Ultimately, about less than an hour before 2pm, the other staff (older East Asian descent female) emailed to let me know. Another disappointment - a younger East Asian descent female staff knew we reached very very early. It was about 12 pm when I realized, after sitting at The Flamingo restaurant for about 3 hours, that there is access to a very much cooler lounge room next to reception. I asked this same female staff if we could use it. She said yes, and that she was so sorry for not telling me about this space! I appreciate that Roberto agreed to refund the balance when I expresse my interest to check out at 7am nextday

Excellent set up, multiple swimming pools and play areas plus equipments for kids! Restaurants near pool and playgrounds is cherry on the top!

Love the layout and the rooms are always clean. Great food and best coffee at the Thirsty Flamingo. Opening hours for dining made it so convenient to get a feed.

Loved the choices of pools and amenities for the kids. Was very affordable for the location.

It is a lovely place to stay, will definitely come back.

All good

Shower was amazing bed was fantastic

Especially appreciated the room being very clean and staff friendly and helpful

Good atmosphere rooms are nice great all-round

Basic facilities and quite far from shops and eateries.

This is the second time we have stayed and both times have been excellent. Cairns Colonial offers great value and puts a lot of the better known hotel chains to shame.

Lovely family resort.

Very nice

Clean rooms, great facilities and the outdoor pool/cafe area was good. Shame about the restaurant not being open at all. We went to an event and back to the property at 9pm to find no parking/cars taking 2 spaces and trailers. Had to park up the street and walk back. Great place, would stay again.

Close to where we needed to be and great staff

I had no little ones with me, but I saw they were having lots of fun. The parents could enjoy a beverage at the open air restaurant while keeping an eye on the kids in the pool. Nice idea!

I checked-in late. The staff member I dealt with was excellent.

dining facility and friendly staff

I booked this hotel because it promised a tranquil retreat. As a lone traveller with a stressful job, I craved a bit of me time. Sadly this wasn’t the case. There were kids everywhere! Don’t get me wrong if you have a family with young kids this is a fabulous hotel for you. However, if you’re wanting a bit of quiet time look for somewhere else. The hotel really needs an adult only area to make it perfect.