Great rooms with balcony and bathroom. The reception personell were very serviceminded and gave us several suggestions of trips and restaurants for example. The location at the esplanade is fantastic!

It was an absolutely amazing experience at Cairns Plaza Hotel!!! We stayed here for four nights. This hotel is underrated! They are located about than 10 mins walk away from the lagoon. I can't say enough about the amenities they provide!! So thoughtful selections - excellent free Wi-Fi, located at CBD, a kitchenette that even includes milk, tea, coffee, cookie! The guest laundry is on the 1st floor.. just $4 for wash and $4 for dry.. very quick machines! There is a beautiful swimming pool, including towels. They even placed novels for us to borrow! I love their customer service!! They have always been so kind and confident in their response and knowledge to my queries about the night market, restaurants availability! I moved from Cairns Colonial Resort after a night stay because their Wi-Fi was minimal and when I spoke to this resort about maybe options to pay for better Wi-Fi, they didn't care. Another major difference between these two hotels are - Cairns Plaza Hotel staff offered to email me when the room was available... Whereas Cairns Colonial Resort staff told me don't depend on her to email me to notify me when the room was ready!!

This was a nice property to stay at. Rooms were quite big. Staff was very helpful and friendly. Location was good as tours picked us up outside the hotel.