年末年始に宿泊しました。 施設に関しては多少古さを感じるが、全体的に良いと思います。日本語通じるスタッフもいるため日本人には安心。立地も非常に良い。 残念な点は、ベットメイクのスタッフの対応の悪さが目立つ。シーツを変えてもらうのにオーダーして、1時間30分ほど待った。 年末なので仕方ないのかなとも思うが、そんなに忙しい感じには見えなかった。 あと、妻の化粧品が1個盗まれたのと、タブレットが盗まれました。 海外なので、こちらの不備もありますが、このホテルに泊まる方は、必ずセキュリティに気をつけたほうが良いかと思います。 フロントに伝えても、知らぬ存ぜぬでの対応でした。あくまでも日本とは違うということを認識したほうが良いですね

リゾート感があり、立派も良く楽しめた

年末年始に利用。 日本人宿泊客が多く、対応も慣れているので快適。 ツアーの集合場所、ナイトマーケットなどもすぐ歩いていけるので場所としても良い。 長期滞在時にコインランドリーがないので、少し不満。歩いて15分ほど先のランドリーエクスプレスが便利

Great hotel in a perfect location. We had a marina view room which had wonderful views. Pool and pool area inc bar was very good with ple ty of loungers and umbrellas. Resturant was excellant and so were all staff. Great hotel location for walks trip pickups and other bars shops and resturants. Would highly recommend.

Nice place to stay; close to the cruise terminals amd city centre.

Daily clean, close to everything you want to visit and must see and play. Restaurants are just around the corner, staff are so friendly abd helpful

The location was great. Hotel is a bit outdated but overall we had an enjoyable visit.

Great hotel, right on the marina and just a short walk from the busy esplanade with the shops and restaurants, the room was large, the pool was a good size and warm. The restaurant looks out onto the marina, were we watched the boats leaving while at breakfast.

It was near the pier and with a lot of restaurants nearby. The pool was lovely and the staff were very helpful. Breakfast has a variety of different food and was delicious.

Excellent hotel, great location. 10 minutes from the airport So close to many quality dining options. As well as the night markets, main shopping precinct. Pool is great. Our 3rd trip to Cairns, 2nd time staying at the Shangri La and would again. Highly recommend.

We stayed at the Horizon Suite - the views are beautiful. Service at the reception was also excellent. A fair few things to improve on: 1. The hotel furniture/washroom fixtures etc all seem very dated and need immediate upkeep. Even very quick fixes like chipped drain blockers seem to be missed 2. The bedroom of the horizon suite was really small; much smaller than other suites I have stayed in and didn't have a TV or even enough plug points to charge electronics. It's one of the hotel's more premium rooms so it definitely should have these amenities. 3. The pool area washrooms similarly need urgent renovation - there were towels scattered all over the floor which made it look more like a public toilet than a Shangri-la washroom! 4. Service at the breakfast restaurant was subpar. We had ordered the barista made coffee and were in a rush - the lady serving us seemed annoyed to have the extra work. Even really simple things like bringing the bill to our table Vs asking us to go to the counter mid breakfast to sign for our coffees..

Location is great and within all the amenities. The staff is very friendly and highly recommended

Really good stay, great staff and nice food in restaurant

Great place to stay in Cairns

Great location right on the Marina. Watch the Reef boats, the cruise ships and right next door to the lagoon

The location is outstanding and the restaurant is superb. The property is gorgeous. There was not enough space to hang damp towels or damp swimsuits and stingersuits, but we were given fresh towels whenever we requested them. There were two screws sticking out of the bathroom wall that looked like they may have held up a towel rack.

Great room and even better staff. Very close to everything making it easy to get around and explore.

Great experience loved it , will stay back again. amazing location and view. Very convenient as well.

The view

The staff was very friendly and the service was good.