Good stay

The telephone does not work. The main refrigerator is does not work. The staff cheated the customer many many times.

Very nice hotel in a good location.

Excellent experience

This city and hotel is the best kept secret in China as most go to

ホテルから、出入りには、 坂道を10分以上歩かなくてはならない為 タクシーかマイカーか必要。

A bit hard to get to, but overall the best hotel I've ever been in in every other category. Definitely booking again next year

I would have given 5 stars, however, our bathroom had mold (I am unable to upload pictures). I was shocked to see mold in the bathroom, we paid $400 on average per night and it was shocking the bathroom had mold. The rest of the room was great. We used the spa and it was run by a third party, the massage and facial were not great, the service was very pricey and it was underwhelming. We had lunch at one of the restaurants and it was good. As far as using the shuttle to do down (because it is uphill to get to the hotel) you have to use the shuttle which takes you back and forth. I appreciate the service, however, if you are down, you will have to call the hotel, unless you have an international call on your phone you cannot call the hotel since it is a local Chinese number, and also the service stops at 10 PM. Most of the days we had to take a taxi from downhill to the hotel. I wish they had the service running till 11:30 PM.

Great place. Friendly staff, good airport shuttle service.

Great hotel, great staff!

Fantastic, Hotel with Fantastic service I could not find any thoughts with this property.

整体不错，风景很赞

Our 2nd time at the castle and it just keeps greating better !!! What can i say, its just amazing. Try it !!!

Beautiful hotel in great location with magnificent views

Awesome hotel with gorgeous decor and views. The staff was very friendly and helpful, my Wife and I will definitely stay here again.

excellent condition and service! Good location as well

このホテルは、全てが最高でありました。中でも驚いたのはナポレオン3世様式の美術館級のビュッフェキャビネットがありました。ホテルの内装と調和し良い雰囲気でした。ホテルのスタッフのサービスもとても良かったです。また、来たいと思います。ありがとうございました。

很漂亮的城堡，带孩子去很开心，感觉像小公主，说是夏天还要来

The nigh view of the castle's and the style of the room, as well as the facilities in the hotel were excellent.

床单没有换洗，前台服务员的服务不配五星级，这个酒店是我去的五星级酒店当中服务水准最差的酒店，拿着工资不知道自己在干什么，不会去第二次。