Our room needed some maintenance and we assume had not been used for sometime. For example, the sliding door to the balcony screeched loudly when we opened and closed it. The bathroom looked like it had been poorly finished around the bath and sink. The shower wasn't easy to use. Otherwise we enjoyed the view from our room across the Nile, the pool area was very nice. Service for drinks and food was incredibly slow - it looked like there was only one staff member dedicated to serving everyone. The Italian food on the menu (the Italian restaurant was closed) not enjoyable - most people in our party did not enjoy the food and it was served cold as we had waited for so long.

Die Mitarbeiter waren sehr hilfsbereit, zuvorkommend und sehr freundlich. Leider hat das Haus schon bessere Tage erlebt. Die Zimmer müssten dringend professionell saniert werden. Vieles ist defekt. Das Bad ist grauenvoll. Die Matratzen sind durchgelegen. Keine Isolation der Wände und Türen. Die Balkontüre wurde schon aufgebrochen und lässt sich nicht sicher schliessen. Die Schreibtischglasplatte war gebrochen. Die Badewanne ist mit Wandfarbe bedeckt und lässt sich dadurch nichtmehr richtig reinigen. Wir haben drei Zimmer gesehen und Alle waren in sehr bis sehr schlechtem Zustand. Die Lage auf der Insel im Nil und die Freundlichkeit des Personals lies uns die drei Tage überstehen. Wir raten Verwöhnten Gästen ab.

Everything was fine and looked nice. Then we turned on the bathand the water was brown. And apparent toilet paper came out of the other bath in the room. Room service took an hour to get but food was ok, the room was nice and spacious.

I was worried after reading the reviews, but we had a junior suite, the room was perfect. Yes might have been a little dated but the view was amazing, the staff were amazing. We were able to book a few things they helped with. We arrived late and the boat to get there was still running.

The hotel facilities are a bit old. But relative to the price, it is completely acceptable.

Terrible experience. The hotel is in ruins. The rooms are dirty, bed full of bugs, we got a rash in the morning. The bathrooms full of mold, and hot water not working properly. The AC was not working, and the bathroom lights did not even turn on.

We liked the squash court. The free boat to and from the hotel is nice. Hotel is hard to reach by phone

The hotel is excellent in many ways. The location is very very unique. Great place and great service. One thing that needs work is the room cleaning. The dust inder the bed speaks of months without cleaning. Other than that I have no criticism

I like this hotel becacuse it is located in the island.

Staff is overall friendly with various English skills. The hotel looks pretty nice from the outside but the rooms are not compatible to the exterior look. We paid $500 USD in total for 2 nights of a triple room in December. Triple room = 2 twin beds 1 rollaway bed. Mattress quality is similar to those used in motels in the States. None of the machines in the fitness center works. Bathroom door of our room is not closable and room door is very difficult to close. I do miss Cairo Hilton Pyramid Golf, where I paid less with better quality on everything.

Hotel decadente e sporco

Great for the value

Such a nightmare. Only the facade looks beautiful. The rooms are run down and so dirty. How could Expedia even be listing this hotel as 5 star? Tables broken and floors so dusty. I’m afraid there might even be bed bugs. Have spoken to the reception and they can’t be bothered. That’s how bad the service is.

The hotel was very good enjoyed the boat trips from hotel to aswan sightseeing good

Outside of the property looks very nice as you approach from taxi boat to the hotel. But inside could use an upgrade. Definitely still old fashion inside with all the furniture stuff. Tall, bold male and older looking receptionist staff had a misogynist attitude. Did not respond to me but would make eye contact to my husband when he did not even make the reservation and ask only him questions about reservation. Gave my husband the keys and did not acknowledge me until I had to raise my voice and ask for our passports and wifi access which was terrible. Would not be back.

room had hair all over the bed and the shower didnt work well

I booked a deluxe with king bed and view of the Nile. The room initially given to me was unsafe: the front door did not lock (flimsy, could be pushed open, chainlink broken) and the door to the balcony did not lock. We were reassigned to a room where the locks worked, but with twin beds and not looking at the Nile. The bidet did not work. The shower was terrible: the shower head rotated everywhere getting the ceiling, the floors, the walls all wet. We diverted the water to the faucet, but the showerhead did not work anymore and had to kneel to wash our hair. The water pressure and temperature fluctuated; the tub/shower was clogged. The bathroom was not very clean (fungus growing on the tile). The property was in disrepair and it was dated. Presumably, this is a 5-star hotel, but it is not (more likely 3 stars).

Sorry, but the hotel in general is not clean. Our bathroom was absolutely dirty and unacceptable ( Room 542)! We were absolutley shocked. My husband and I did‘t use it the two days, we stayed there. We used the bathroom of our daughter in Room 446.

Excellent property and delicious breakfast with lots of variety

It was an experience I wouldn’t mind having again!