Very friendly and helpful staff

Avons été hébergés dans l'annexe mais malheureusement la literie est de mauvaise qualité (matelas affaissé) car à priori l'annexe a été récemment rénovée.

Stayed in the secluded cottage and it was wonderful

Excellent hotel. I thoroughly enjoyed my stay there.

This was a weekend stay so we could attend a local event and Worcester. We received a very friendly and helpful reception. The accommodation is beautiful decorated, high quality and very comfortable. We stayed in the Lodge suite, thank you for the upgrade.

Fabulous stay lyn reception dayna Luke fabulous staff we will be back

There were so many positives about our stay, from the courtesy call from Angela the day before arrival, the check-in where we were personally shown to our room, the extra touches so often missing these days e.g. bathrobes provided, the standard & variety of welcome tray options and complimentary flapjack/fruit. The dinner and service was as amazing, as was the last time we dined. So refreshing as a nut allergy sufferer to have personal information and a dessert option adapted to suit. The only minor negative if I had to find one was the carpet in the bedroom was stained (teabags missing the bin from previous occupant at a guess and needs deep cleaning), but otherwise perfection - well done!

Lovely hotel, helpful staff

One of the best hotels I’ve stayed in. Wonderful knowledgeable staff. Nothing was too much trouble. Made very welcome. Lovely dinner and the room was just perfect

Lovely hotel, great staff.

Very friendly and helpful welcome. Really pleasant, relaxing place to stay in picturesque surroundings. We stayed for 2 nights. We'll be back for sure.

Friendly staff, lovely hotel and great food.

Lovely staff

I can't express how wonderful our stay was here. The hotel goes above and beyond in every instance. It's an absolutely beautiful building in a picturesque part of the country. The staff were extremely polite and gave a top notch service throughout the entire stay. The food, both dinner and breakfast ,was delicious and high quality. We were given a free room upgrade and placed in accomodation that was beyond expectation. The bedroom and bathroom were huge! The room was pure comfort and very exquisitely decorated. There was a special turn down service as well, so that when we returned to the room, the bed was prepared for us to climb into, cups were laid out with chamomile tea bags at the ready, slippers were by the bed, and soft radio music was playing through the TV. I've never experienced anything quite like this before and was just overwhelmingly happy with the detail of service. We also were able to use the conference room facilities during our stay and were provided with everything we needed. Checking in and out was a smooth experience. I would highly recommend the venue. It has many beautiful rooms, from the bar and restaurant spaces, to the library. Truly an enjoyable stay that I'll remember for a long time to come!

Everything about Brockencote is absolutely excellent: which is why I stay regularly for the simple pleasure of staying there.The rooms are stylish and immaculate.The service is polished,attentive and appropriately friendly. The training is very clearly evident.Staying is a complete pleasure in every aspect and my frequent return is assured.

Revisiting for our wedding anniversary, our favourite hotel and continues to be so. Lovely staff, wonderful surrounding area (nice to go for a walk). Dinner in the restaurant was brilliant & lunch in the spa also.

The hot tub was unusable due to being pre heated to over 40 degrees. We initially though the gauge was wrong, it was so high it was off the chart. However the water was so hot we couldn’t even dip a toe in it. We kept trying but it didn’t cool down. When we finally went to bed at 11:30 it was still above 40 degrees. The milk was mouldy so we couldn’t make any coffee in the morning. Initially I thought all would be ok as the receptionist on checkout insisted a refund would be issued but due to booking through hotels.com she would need to wait for her manager who would be in touch the following day. I was never contacted back, despite ringing twice until I left a review. The manager has refused to honour the refund and told me that the hot tub would have cooled down if I’d have waited! Not sure how late into the night he wanted me to wait but this is unacceptable for a luxury stay of this expense to not be able to make coffee or use the key feature of the hotel.

Property was clean with great staff in a beautiful setting.

The waitress who dealt with us on both breakfast mornings was probably the most attentive and polite I had come across and also had a wonderful sense of humour, she made our visit very pleasant. The hotel was a beautiful building and the most gorgeous surroundings

A WONDERFUL WEEKEND AWAY, (in spite of lose of water supply on two days!) Excellent Staff and lovely food, One of our favourite hotels!