Great hotel excellent staff and the room was great

Great location near to the train station. Friendly staff , clean room and spacious. Bar/restaurant area also clean and spacious. Enjoyed our stay , thanks

Great hotel in a perfect location , ideal for NY eve partying.

Veldig sentral beliggenhet, nærmest rett over gaten fra New Street togstasjon. Helt greit hotell med moderne standard og fasiliteter, men kanskje litt slitent. Baderomsdøra på rommet var delvis ødelagt og vanskelig å stenge. Men alt i alt et OK hotell i forhold til pris

Central to everything

Good stay , nice touch having earbuds to wear as quite noisy outside

Lovely place, nice staff, good location. Beware of the car parking, £30 per night not the £12.50 per night on-site covered parking as was described to me (screen shot at booking). They do have off site parking for the lower price.

We had booked for 3 nights, unfortunately storm Darragh meant our flight to Birmingham was cancelled and rebooked for the following day. I informed the hotel of this and that we would be arriving a day late. When we arrived the hotel had cancelled our entire booking and it took quite a while to find and reactivate the reservation. Not a good start, when we got to the room there were no towels (apparently, according to housekeeping there was a shortage) however these did arrive quite quickly. On the plus side the hotel was very convenient to the train station, was clean and well maintained and the room was very comfortable. Breakfast was included and was of a high standard with plenty of choice

Mo was excellent at reception

We had a weekend stay, the room was clean and comfortable and all the staff we met were polite and helpful. Breakfast is worth the additional cost but book with your room / stay. The hotel is very central and very close to the train station. The only downside is it can be quite noisey, but you get used to this and ear plugs are provided if you are a light sleeper.

Room was clean and large. Had to wait a while at check in as large queues. Bed was a little too hard for my liking. Breakfast was excellent.

It just proves the old adage that not all hotels from the same brand are not equal. This is the case with this hotel. I booked a "Junior Suite" that worked out at £458.00 for two nights that to be honest was way over the top for what you actually got. I have stayed in other Holiday Inn's and got much better value for money than this one. The strange thing was that despite it just having a major refit, the room was battered already. There was a chunk out of the carpet, the table was badly chipped, the seating in the lounge was worn and tired looking already and windows were not that clean. Also the room was spartan compared to other hotels I have stayed in. A picture or two would have helped. However the walls were just white, white and white broken up by some fabric panelling. It just needed something to make not look like a hospital ward. The irony is that the entrance with it's new "home" look and the funky corridor carpets are really welcoming and look good, but as soon as you're in your room it's simply not nice and I got cabin fever in about half and hour! I was supposed to hold a business meeting there but it was so unwelcoming I chose to hold it the local Spoons at New Street Station! IGT really needs to get their interior designers to do more beyond the lobby areas. Good thing is the breakfast which is always excellent and the choice is massive with Full English or Continental although there were issued with the coffee/ea machines. Staff were good and helpful!

Basic

Very pleasant and convenient location

The location in proximity to the train station was great, however the surrounding area felt run down and dirty. Reception staff were friendly and helpful. The room itself was very tired and needed a refurb! The bed was incredibly soft and not the most comfortable. It was very noisy overnight with drunk guests running up and down the corridor and making a lot of noise!! And fights outside didn’t help the noise levels! Overall the experience here was just average.

Fantastic staff, brilliant central location. Just right for what we needed

Walkable distance from the station as well as great staff.

Great location, staff really lovely, breakfast was superb!

Public areas nice. Service of staff excellent but rooms are a little'tired'. Moved from first room due to an extremely uncomfortable and creaky bed and the noise of traffic and people, despite being on the 6th floor. However can only praise the member on the staff on the front desk who moved us rooms for the second night. The bathroom needed a makeover but the bed was much better and no noise from outside.

Very tired room. Windows were draughty and thus the sound of the street below into the room. Offering ear plugs and a portable heater are signs that there are issues that need to be sorted. Shower wouldn’t get hot. Taps in the shower came off. Tiles and grouting were badly patched. There was what looked like toothpaste down the side of the bath and door. The staff were lovely.