Hope Street Hotel

Weekend trip - service impeccable from check in to departure. Usual high standards maintained

Overall good hotel, great location. Room is a bit noisy with busy road and single glazed windows. Value for money is not ideal, especially as no spa access is included in the price of the room (something that wasn't mentioned anywhere before booking). Also spa needed booking in advance (again, not mentioned). If reason of stay is the spa, might as well stay in another hotel and just book the spa in this one.

Although the restaurant had an A4 sheet of vegan options I found the options uninspiring and the non meat ball spaghetti too spicy

Wonderful hotel - very modern, clean and fantastic facilities. The beds and pillows are incredibly comfortable, which is highly appreciated. The only problem is that rooms are a bit noisy, being able to hear absolutely everything that goes on in the corridor outside your room. Thankfully I brought earplugs, so that wasn't too much of a problem, but this shouldn't happen in a 4-star hotel. The bar is great, and there are tons of areas on the ground floor where you can gather with friends and family. The spa was okay. The area is fantastic, walkable and within close proximity to tons of dining options. I would come back.

Regular visitor to this hotel in my home town Staff so friendly and usually a good price Spa is good too

I’ve stayed here before and love the design/location so was pleased to return. The staff were really helpful/pleasant and the room was very clean with toiletries/towels/refreshments replenished. My Nespresso had a slight leak - I meant to mention it to the staff/team. The pricing was modular and so breakfast/spa access was optional. I can understand this and next time will book into the spa but part of me thinks spa access in a boutique hotel should just be standard. I opted for breakfast on the second morning and was pleased with the range of smoothies and fruit/veg etc. It was actually also just interesting from a design perspective to look at how the bathroom suites and doors/windows had been designed. There is good access to the city centre and the sights/shops/waterfront etc. The Georgian Quarter itself is also a nice location. Thanks for a nice stay.

The initial room Allocated for my 80 year old mother in law necessitated climbing up several stairs and was clearly unsuitable. She struggled up the first set as we tried to find her room but then there was another set so we asked for a different room. The new room was better located for her mobility but should have been the initial allocation.

All good an enjoyable stay. Staff very helpful

Allocated an accessible room. Doors need to open automatically or stay open while entering as access difficult. Lift was very tight and difficult to access. Access to restaurants not possible because of steps . Needs a ramp either from hotel or street. Accessible route convoluted and dependent on functioning lift. Room needs usb points.

Breakfast was a little chaotic. Waited 15min for decaffeinated coffee. Staff in the bar were exceptional managing a busy environment so well

Property is ok for the purpose of our stay. Overpriced for a Saturday night in Liverpool to attend a wedding in the same property. Requested for a double bed in the room but only two single beds that needed to be brought together that made the sleep not so comfortable. However, the bill suggested that this best room available. I think I should have gone directly to the hotel to book the room rather than booking through Expedia . My friend who did that had a better deal.No I did not make a fuss about the two single beds.

Excellent price, clean, very quiet this time, good location

A really excellent service - rooms modern, comfy and clean with lovely products and fluffy towels. The hotel staff are always ready to help - nothing is too much trouble - and the bar was fabulous - lovely atmosphere and friendly vibe.

Room lighting didn’t work apart from one light which had a broken switch leaving internals exposed. Supposedly been checked over prior to arrival!

Spacious public areas, room was also spacious, bathroom very roomy. Decor and furnishings well-chosen. Staff pleasant and very helpful.

Loved it. A short stay but fantastic stay - great spa, great vibe and love that part of town.

Great hotel, lovely bar area and restaurant. The rooms are comfortable, large and spotless, and this time we had the added bonus of a balcony which was lovely. As ever though, it is the staff that often make a place special, and the staff here whether on reception, the bar or the restaurant, are just wonderful. Would highly recommend.

Hotel with character ,personal service friendly staff e exemplary .food excellent best breakfast we’ve had.nothing was too much bother .will be back

Very nice hotel with plenty to do in the area

Overall very good. Pillows need an upgrade mind.