Our room was lovely; it was warm and clean. The bathroom was fine and there was an excellent TV! But the central common areas and corridors were a bit cold. The Health Club was a bit disappointing: the pool and steam room were fine but the jacuzzi wasn't working, nor was the ladies' sauna. Breakfast was not great.

The worst hotel I have ever stepped foot in. Booked for 2 nights ran away after one. No hot water in rooms. Rooms so tire and basic this place makes a travel lodge look like Claridges. I cannot tell you how awful it is.

An enjoyable and comfortable evening and overnight stay.

A very nice hotel with nice grounds, the staff were great and the food better still. The gym is a big plus and is well kept. The room was clean and tidy only let down by only having 2 pillows on a double bed I'd expect 4 but other than that a great stay and I'd stay again.

The hotel was adequate but staff showed little interest in being helpful. My basement room looked onto a walled patio area that was dirty. My room was clean and warm. My dinner and breakfast was of poor quality, dry and overcooked. I felt it was all overpriced

Staff were rude, rooms were not private as i could hear a group of ladies constantly gossiping in the hallway througout my stay. No water provided or able to puchase?

When you go to drive into the hotel they need to have extra lightening to drive through the grounds and sign post at the entrance to guide you to reception as it is very dark. It's alright during the day. Breakfast could do with being hotter as it was Luke warm. Rooms needed to have tissues.

I booked through Expedia and there was nothing mentioning the restrictions on pool use for kids. We were flying on holiday the next morning and chose this specifically for the pool as my son and I love to swim. There were cheaper options closer to Stansted that would have been better. They refused to budge on moving the closing time for a half hour. They/Expedia need to update this as once school finishes chances are parents can only get there around 3:30 which only gives them two hours in the pool. Check in was also slow. One person was just on the phone while the other was helping someone else and neither looked out way to say "won't be a minute" or acknowledge our presence in any way. The room was in the basement with a tiny window for natural light. The grounds were nice though, but overall, Not a good stay.

Has a feeling of space especially with golf course. A country hotel. Good facilities- swimming pool , Turkish bath, sauna (at minute jacuzzi not working). WiFi good and TV with freeview channels. Nice bathroom with tub. Did not eat at hotel - walked to an Indian restaurant at the edge of the driveway to the hotel. There is now a coffee shop next to the Indian as well.

Nice setting and for the price the hotel it was ok as a one night stop over We had breakfast included but if we were to stop there again I will pass as everything was like warm ! Disappointed with the breakfast but everything else was fine

Lovely hotel however the spa facilities were not all available for the duration of our stay, very disappointing especially as we booked this hotel for rehabilitation of illness. Staff permitted a large group of children to walk around the pool area in dirty shoes, whilst relaxing these children were distruptive and abusive to myself and other guests. So overall not a very relaxing experience. The staff were very friendly until I had an issue, and then their attitude changed. The rooms were clean but dated. We had a fire exit from our bedroom which lead onto the roof. On waking in the morning I saw another guest sitting by my bedroom drinking coffee and smoking.

I booked this hotel for some of our employees - who stay away regularly, the price for here was the same as a shared accommodation, so it was a no brainer for their stay. Our employees loved this, the gym facility and swimming pool was a great addition to their normal accommodation.

Very good value for money. Interesting building. Pool looked good. Staff were friendly. Breakfast was great. Difficult to find on GPS in the dark. A bit worn, probably due an update, but this is reflected in the price.

Poole was good room ok but for the background noise humming in the old part of the hotel upstairs - ask to move room but said was fully booked . so didint sleep that well

Great

Queued up for 30mins at check in, only 1 poor young girl on front desk doing her best. Eventually got to the room to discover there was no cold water. Was told they had issues with their pumps, this has been ongoing for months, why still take booking and peoples monies? Had a scolding hot shower and went for dinner. To be fair the food was lovely, but was unable to serve any beer as the gasses had gone? Settled for a cold jug of water, even though they had no water in ANY/ALL the rooms? (There was 20 of us on a golf break). Finally got the beers back on and was told no one could pay for anything as their tills/system had gone done. This hotel was not fit for purpose and I will be pursuing a full refund for wasting and ruining our time away. Needs managing shake up and sackings.

Terrible customer service. Toilet stank of urine. Woken up by staff cleaning adjacent room at midnight.. they said there had been a leak, but i dont want to hear about their social life and hear them laughing and joking and hoovering with door open.

Where do I start?!?!?! My partner and her friend had beauty treatments booked which were cancelled due to the member of staff handing their notice in (before we even arrived) then it just went from bad to worse when we got there with the ongoing issue of water problems which is apparently a known problem and yet never were we made aware of this before arriving. The hotel losses water pressure at the times when other guests are using showers, baths etc which means that you have no way of washing because there is no cold water so all you have it scolding hot and on top of that the toilets don’t even flush! I did get away with having a wash down by the pool which still wasn’t great but a bath in our room was not possible as no cold water. There were many other issues with the hotel but this was obviously the main one and in my opinion this hotel shouldn’t be open in its current state and certainly shouldn’t be charging £130 per night. The staff were all very pleasant and helpful but they certainly did have their work cut out with so many people complaining. I will definitely NOT be recommending this hotel to anyone any time soon. I would return for the day to play golf only but would never stay here again and could comfortably say that it was the worse hotel in this country that I’ve stayed in.

Clean, neat and tidy. No real 'bar' area, basically some seating in the reception area which was disappointing given such a large property. Could have a fab cocktail bar with garden access if they gave up one of the 'function' rooms.

No running water, managers hiding in the office to avoid dealing with issues. Four day stay and had issues every day. Still waiting from a response from the duty manager