Good

The Ritz staff are extremely helpful and friendly. It’s a beautiful classic hotel. Some of the bedrooms may need modernising but it depends on the style you prefer!

Simply perfect, my favourite hotel in London. Pristine service - will be back.

incredible

En fin upplevelse att äntligen få tillbringa några dagar på The Ritz. Hotellet levde upp till alla våra förväntningar med mycket bra boende och service.

Excellent room, service and bed; incredibly comfortable. I feel like there should be a turn down service in the evening before bed, especially to help with the curtains and restocking ice. Overall, very enjoyable stay.

We arrived later than we had planned and hence did not experience as much of the Ritz as we had originally hoped. What we did experience was, as expected, exceptional. The staff (from the gentlemen at the door to the reception staff and those who served breakfast) were all extremely polite, very well presented and all gave the impression that no request would be too difficult for them. Our room was very nice with everything presented to a high standard and of good quality. It is all very old world/of an era which was expected but there are certain elements where I'd prefer something a bit more modern ... a duvet rather than blankets and maybe a walk in shower rather than having to step over the side of the bath. Saying that, I am not complaining. The breakfast menu on first inspection looks a little disappointing particularly if, like my wife, you are vegetarian. However, one should not forget you are in the Ritz and therefore nothing is too difficult ... would madam like some asparagus, some avocado, some baked beans etc? The list was endless and breakfast turned out to be superb. The lactose free pastries prepared for my wife were also a very nice touch. A shame we did not have longer here.

We stayed 1 night for my daughter’s 16th birthday. We had a wonderful stay, all staff were very friendly and accommodating. The room was presented beautifully with some small personal touches that made our stay memorable.

Amazing hotel, superior room

Necesita renovación inmediata

Excellent from the moment we jumped out the taxi, staff couldn’t do enough, made a big fuss of our daughter as we went for her birthday. Pricey yes, but they make you feel like royalty and would recommend to stay there at least once, as was magical

息子と夫婦で泊まりました。 部屋アップグレードしてあり良かったです。 ありがとうございます。

Lived up to name and reputation

Absolutely stunning hotel. Amazing attentive staff. Best experience.

The Ritz has been one of London's finest hotels since opening over a century ago. The location on Piccadilly can't be beat, and everything about the hotel is superior. I had an exceptional dinner in their restaurant. I highly recommend this h.

Excellent!

This place is magical and everyone is beyond nice and accommodating. This place makes everyone feel special.

Beautiful English decor! Staff are great! Excellent service! Close to all amenities. Great dinner! Okay on breakfast!

We celebrated our twenty-fifth Wedding Anniversary at the Ritz London. If you are seeking a sophisticated experience, then look no further. The Ritz London exceeded our expectations from the moment we arrived through the morning we returned home. Their attention to detail was impeccable. The room was elegant, and housekeeping kept the room clean each day. One night, our room was decorated with gorgeous rose petals. The London Tour in the Ritz Rolls-Royce Phantom was phenomenal with the Head Hall Porter. We were able to take photographs, and the Head Hall Porter framed two of our favorite pictures. Our final evening at the Ritz Restaurant was extraordinary due to the outstanding service from the Ritz Restaurant Manager and his staff. The food was also fantastic. We will cherish the memories, and we are pleased to be part of the Ritz London family.

We chose to stay at the Ritz London for a night based on its reputation and having had previous positive stays at other Ritz properties. We chose poorly. Check-in was fine and the property itself is mostly well maintained. Our issue arose when we went to confirm the late checkout we had asked for the night prior. The morning of our departure our request was denied (1 PM versus 11 AM), even though we had tea reservations AT Ritz London at 11:30 and needed to change before our international flight home. We made the tea reservations shortly after we made the hotel reservation, many weeks prior, so this wasn’t a surprise for them. We were informed that we needed to vacate our room at 11 and they’d hold our bags. That after tea we could retrieve our belongings and change in the handicap bathroom on the main floor. When the bellman retrieved our bags and showed us to the handicap bathroom even he was embarrassed by the treatment. Based on our experience here, we will not be returning to the Ritz London again and it has tainted our view of the brand overall. If you’re looking for hotels in London, I’d recommend you pass on Ritz London and head over to Four Seasons at Trinity Square or the Shangri La at The Shard, far better experiences to be had there.