โรงแรมเมอร์เคียว ฮัมบวร์กมิตเทอ

Preis Leistung Verhältnis stimmt nicht. Zimmer ordentlich und ruhig aber scheinbar schon länger nicht renoviert. Wände verschmutzt. Ventilation im Bad nicht sauber. Waschbecken Ablauf verstopft. Frühstück: große Auswahl, auch ausreichend. Leider teilweise schon kalt und O- Saft sehr wässerig. Tiefgarage hat Einfahrt Höhe von 185cm ist aber sehr!!!!! Schmal. Nix für große Autos. Stolze Parkgebühr von 24€/Nacht. Trotzdem guter Ausgangspunkt für Ausflüge in die Stadt.

Gute Lage, schnell an der U Bahn und Bushaltestelle. Frühstück war gut und Zimmer war sauber. Personal sehr freundlich. Würde ich weiter empfehlen und wieder kommen.

Venlige receptionister, velkomst chokolade og små kager ved ankomst, lækker morgenmadsbuffet med alt hvad man skal bruge. Fine og gode værelser. Centralt beliggende, gå afstand til rådhus, gågader, sankt Pauli osv.

Es hat uns kurz gesagt, sehr gut gefallen

We stayed at the hotel from Saturday to Sunday in week 37 of 2024. Although we had already checked in online, we had to go through the standard check-in process again at the reception. This puzzled me. Otherwise, it was a nice hotel. Clean, neat, and quiet. Good parking facilities (€20 per day) in the basement, though the entrance was somewhat narrow. The breakfast was way too expensive (€24 per person), so we went to one of the several nice cafes and bakeries close to the hotel.

All went well and my met my needs for the visit

Clean and comfortable. Slightly inconvenient location, not many places around to eat and rooms are slightly too small in my opinion. Some slightly annoying features are the shower which is left with the door opening inwards which makes it impossible to get in. Also the free WiFi is not very good at all, just ended up using mobile data. Finally, the cleaner seemed obsessed with trying to clean the room on the day I am leaving, when they came in I said no thank you and I got a very angry “put the ticket out then!”. Why would you try to clean the room on the day I am leaving before I have left?

sehr sauber und neu

Sehr nettes und hilfsbereites Personal, super Zimmer

Alles war prima, das Frühstück war sehr lecker.

Rooms were extremely hot and uncomfortable. Could not get comfortable in room and staff would not adjust thermostat to less than 72 degrees Fahrenheit. Staff told us their technicians were sick and could not fix our room. We were moved to another room with the same problem. Nothing nice about sitting in your room sweating. Would not recommend. As well, bartender charged us 36 Euros for two cocktails with well alcohol. Way over charged. Locals said we were robbed!

Super dejligt hotel. Venligt personale. Dejlig morgenmad. Gode senge. Rummeligt badeværelse. Fin placering.

An dich ein typisches Hotel diner grossen Kette mit einer Reputation über dem Durchschnitt. Leider häuften sich die störenden ode r gar verärgernden Details: Umbuchung war unnötig kompliziert, auch wenn das Personal hier freundlich blieb. Wir mussten hierfür an 3 Tagen wiederholt herumtelefonieren. Die hoteleigene Tiefgarage war günstig, dafür aber auch unangenehm eng. Schon die Einfahrt/ Ausfahrt ist so schmal ausgelegt, dass für größere Wagen es schwierig ist, ohne Schrammen zu passieren. Und viel vor und zurücksetzen ist auf jeden Fall erforderlich. Die entscheidende Erfahrung war jedoch die Behandlung beim Frühstück, bei der das Personal meine Töchter gebieterisch informierte, dass dies nicht aufs Zimmer abgerechnet werden könne, sondern sofort an der Rezeption bezahlt werden müsse . Und dann wurde uns für ein gewöhnliches Hotelfrühstück 26€ per Person angerechnet…

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Wenn von zwei Aufzügen in der ganzen Woche nur einer funktioniert und die Klimaanlage in 50% der Nächte bei Sommerhitze ausfällt, kann es leider nur drei Sterne geben.. Ansonsten ein schönes Haus! Gute Lage zum Bahnhof HH-Dammtor, zur Messe und zum Congress Centrum CCH! Besonders das Bad war super sauber: keine schimmeligen Fugen und saubere Abläufe;die Wäsche weiß und nicht grau! Daumen hoch!!👍 Der Minikühlschrank, in den eine Weinflasche nur liegend passt, hat aber wenigstens funktioniert…

We booked the hotel for a conference we are from the US. The location was great for us as we had few good restaurants and cafe that we could walk to. Great friendly reception staffs that all speak English so helpful if you are not fluent in German. The rooms are small (This is Europe), but clean and comfortable for us. The beds were comfortable and the free WIFI was excellent. We would book again.

Prima, es fehlt leider eine Aussenterrasse

My stay at this hotel was ruined by the behavior of a female staff member at the front desk on the last day. She claimed that I hadn’t paid for my breakfast, but I had indeed paid in cash on that day. I asked her to verify this, but she kept questioning me about who I paid. When I told her that I paid a male staff member, she insisted that no man had ever worked there and asked me to describe him, making me feel like a suspect. I reiterated that I had paid and asked her to check. She made a phone call and continued to press me, saying no such man worked there. I was a bit frustrated because I knew I had done nothing wrong and it was their mistake not to process my payment properly. Only after I raised my voice did she say she understood and told me to go. While it was wrong of the male staff member not to process my payment correctly, he had been very kind to me. The female staff member, on the other hand, continuously glared at me, treated me with anger, and considered me a liar and a thief. Additionally, it seems the hotel staff at the front desk are not aware of who is working there. It is shocking to encounter such behavior in a 4-star hotel. Everyone else I met in Hamburg was kind and humorous, but my time in Hamburg turned into a nightmare due to this hotel staff member. As long as she continues to work there, other guests will undoubtedly suffer.

Gewoon prima hotel en ideaal voor een stedentrip zeker qua ligging.

Dejligt hotel ophold. Sød personale, pæne og rene værelser. Der kommer vi helt sikkert igen