Hotel Aura

Decent

The property pictures did not match. Very unkept and dirty hotel. Leakage in walls. Linen was dirty. Towels were dirty. Hotel overall was stinking. Did not have a restaurant. Breakfast starts at 9am.

Don't stay here, rooms are dirty snd staff very unfriendly, location not tourist friendly at all, did not feel safe at all. We left in fact before even staying the night , not sure how this on Expedia hotel list !

Pathetic experience. I booked this hotel through expedia and made my full prepayment. When I reached there on my booked date, they said they have given my room to someone else and asked me to stay in the near by hotel. Upon my denial, they provided me a very bad room which was on the lower floor, not clean at all. Without any other option as I was with family. I would suggest don’t go by the picture of this hotel. These are cheaters 😭 Waste of money with very very bad experience.

Good for this price segment .I liked the room given to me.

Room is big, and bed is comfortable.

a good airport proximity hotel for easy stay near airport.

Hoteel management do not co operate with the people

Very nice people and hospitality.

Our family really liked the travel desk. He was very professional and helped us to get what we wanted. He even went out of his way to be there for us when he was not supposed to be. He got out the maps of Delhi and showed us where to go and what to see. He made sure his driver showed us all the places of the map and the driver was excellent. I highly recommend visiting travel desk. You will get excellent services.

Very polite people and good atmosphere.

All good memories and experience from New Delhi and Aura

Awesome service offered. All staffs were very helpful. mY room was awesome.

could improve the door lock system..card fails each time to open

Great stay overall.

The worse hotel stay for me ever. I have been to more than 20 hotels this one is the worse. I booked and came to the hotel but was told that they ran out of room. I was sent to Park inn Hotel next door for a higher rate (they charged me 29 USD instead of the original booking of 23 USD. This is cheating. The outside of were nothing like the pictures for both hotels. The hotel is dirty. I saw tooth picks left on the sofa.

It was great stay here at Aura. Very nice and big room, polite and timely service. Manager was kind. Restaurant manager was kind. Good food

il transfert era incluso nella prenotazione della camera Ma nessuno si è presentato in aeroporto ho chiesto il rimborso ma non sono stati per nulla collaborativi e fingevano di non capire l'inglese . camere non sempre pulite

Overall stay was excellent! From customer service to room service and food was 👍 👍great! It makes us feel we are at home! Thank you for everything!

Awful service and advertised facilities are false - just not worth it! Just unapologetic cheats unfortunately. - The Hotel said they would pick me, but didn’t. Then said they didn’t have a reservation for me, made me wait 1hr and a half and numerous calls to try to sort out before I had to get a taxi from airport myself which they would not refund. Stated didn't give out free airport shuttle despite showing it on the website. Then changed tack when I showed them the site, and said they would only do it one way! Be aware! (since noticed previous review stated similar issues) - No daily housekeeping for my "Premium Room" - done once in 4nights consisting of man standing on a towel and walking around (and this only happened because I complained 3 times that it hadn't been done). - Their is no Sauna, Fitness Centre, Steam Room, Lazy River as at (time of writing) they claim they have. - No Fan, Hairdryer or Ironing Board in room as advertised - Window ill-fitted so constantly open, meaning water flooding carpet, leading to room smelling of damp. Also could hear everything, happening outside, during the night. - Wi-fi is awful to non-existent, have to call up regularly to get a new code which rarely works and when it does, takes 5 minutes to load one page! Not ideal if want to research locations/places to eat etc. - Breakfast food and location was ok