Excelent facilities and very kind staff. My Family and I share a pleasant and comfortable stay. Highly recommended!

overall it was a good stay, however, due to us being in the first floor, the music was very loud from the bar downstairs. It ends around 1:30am, which is unfortunate for those that are not partying in the bar…

Excelente hotel, tudo lindo e o café maravilhoso. O único detalhe é que só um pouco mais afastado do centro, mas ainda dava pra ir a pé pra todo canto

The staff at check in were amazing , very thoughtful and understanding. It was my Birthday yesterday and I had a breakfast cake and Happy Birthday sang to me then upon returning from our day out , I received a bottle of fizz and lovely displayed chocolates. Amazing Hotel with wonderful staff. Thank You

It is close to train station.

It's only 1 year old renoveatied hotel, so it's very clean and warm room condition and very spacious bed. We stayed 3 nights and it locates near SMN station and very walkable to tourist spots.

I look forward to visiting Florence again and definitely will not consider booking a room at this property again due to this terrible experience. The room was disappointing in so many ways. While many rooms and bathrooms were renovated at this property, not all of them were. Unfortunately, I was in a room that was not updated. Cleanliness was a problem in the bathroom; it was not well cleaned or maintained. Many tiles were cracked and broken. There was pink mildew throughout in the shower and the only outlet in the bathroom was non-functioning. Despite using an outlet adapter, the other outlets in the room were loose and the hair dryer repeatedly fell out of the socket. Worst of all, water was shut off during the last day of my stay without notice from the staff. I returned for an afternoon nap and discovered this when I turned on the faucet to see low water pressure and murky orange-brown water slowly flowing out. (No, I wasn't able to take a shower. Fortunately, I was moving onto another hotel the next day for the next part of my trip!) Another room was never offered nor made available throughout my stay. I was in the same room the entire time (4 nights) and housekeeping didn't address the cleanliness issues. While the hotel may be busy with a conference being held onsite during that time, that doesn't excuse the poor experience. The property was crowded and noisy, and this created a chaotic atmosphere, not a calming or relaxing experience for a vacation.

Outlet in bathroom was not functional

Esta en un lugar muy estrategico, cerca de todo caminando

Big standard hotel, near the main station, good amenities and restaurants, cafes nearby. Breakfast is very good. The gentleman Maitre de at breakfast is fantastic and provides great service

8 minutes walk from the train station. Clean room, comfy bed. There’s a wash and dry launderette 6 minutes walk from hotel with delivery service. If you get a bottle of wine, need to head down to the bar to open the bottle and get wine glass on your own.

Beautiful hotel! Loved staying here.

i have mixed feelings about my stay here; its very very close to the train station, so very very easy walking distance between the hotel and the train station. There were lots of convenient resturants and sites......so would rarely require a taxi to go anywhere. My room was safe, but i could hear the next door; so wasn't too quiet. But i got a beautiful view from the balcony.

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everything looks great, and also recommended great restaurants

Very clean. Helpful, courteous staff provided relevant city information.

Boutique hotel. Nice room. Immaculate linen and spotless bathroom. Gorgeous breakfast. Nicest staff - Leonardo, thank you for finding my valuable item - forgotten in the room! Highly recommended.

very nice ambiance of the room and the restaurant

Very nice place to stay and clean

Close to shopping and dining. Also close to public transportation to get around