We were told the rooms are all smoking room. The cigarette smell was strong in our room so that was something we don’t really appreciate. The onsen facility was ok. The best was the one shared with the hotel next door.

스위트룸 묵음. 석식 호화. 조식 뷔페 빈약. 시설은 걍 인당 14만원짜리랑 별반 안다름. 직원들 친절도는 보통 여타 료칸과 비슷한 정도. 온천 금탕은 괜찮긴 한데 개인적으론 큐슈가 더 나은듯.

今次入住是和老婆及—對仔女大阪旅行中其中—日入住有馬溫泉.整體酒店給我們的感覺是舒適及賓至如歸，服務人員有善及笑容滿面及樂於解釋我們不明白之處!温泉設備非常好而且可以往姊妹館享用溫泉更是附加價值.膳食方面更加滿意及非常好味， 下次再來有馬一定再入住月光園。

저녁식사와 조식이 포함된 다다미룸에 숙박하였는데 가이세키 요리도 맛있고 특히 직원분들이 모두 너무 친절했어요~ 저녁을 먹고 온천에 다녀온 후에는 이불이 정갈하게 깔려져 있었고, 온천 후에는 목마를 것을 생각해서 얼음물과 차도 센스있게 준비되어 있었습니다. 전체적으로 시설도 깨끗하고 온천수도 굉장히 좋았어서 추천해드리고 싶어요!!

酒店乾淨幽雅，服務人員ㄧ流水準！賓至如歸！餐飲充滿驚喜！

Traditional JP hotel, has good hot spring. Good food kaiseki. Could stay two nights for hot spring

제 경제능력에는 비싼 숙방이였지만 돈이 아깝다는 생각은 안들었읍니다.

因房間不多,人客數量有限,浸溫泉時可享寧靜.

整體都OK.食物好豐富...........................................................

落巴士到市集後致電酒店，很快就有舒適的專車接送到酒店，服務員態度非常好，酒店內有優惠購買來回六甲山的纜車。 今次訂了兩間房間，房間方面，兩間房的空間大小及陳設不一，房間較細及開始變舊。房內是舊式的暖氣機，溫度控制比較困難。最需要改善就是廁所的氣味問題，亦是意想不到的嚴重失誤。 膳食方面，晚餐都算豐富及美味，早餐可加以改善。

가족여행으로 큰 맘 먹고 비싼 방을 예약했습니다. 저녁(가이세키)부터 아침까지 방으로 상을 차려주고 개인 노천탕까지 있어서 부모님이 매우 만족하셨어요. 저녁은 먹는데 약 2시간 정도 걸린거 같구요. 아침도 1시간 정도 걸린것 같네요 ㅎㅎ매우매우 만족스럽지만 1박에 170이라는 큰 가격이 부담스럽긴해요 ㅎㅎㅋ 이 곳은 크게 3개 온천 시설이 있으니 다 이용해보시길 바래요^^ 매우 만족스러운 가족여행이었습니다.

割引前の金額が高く、期待しすぎたためか、割引後の値段相応であった。 頻繁に有馬へは来るが、同じ値段であれば行き慣れたとこが良かったとも感じた。 料理は美味しかった。また、サービスは良かった。

舒適 待客有善 服務態度一流!

Hotel is old, a bit worn out but acceptable. Staff are rude and no one can communicate in English. I booked half board (hotspring dinner and breakfast) for 3 adults and 2 kids under 5 when I made booking. When dinner was served at our room, there's nothing for the 2 kids. I raised my request in the reception, the lady said meals for children are excluded. I argued it's a package for all guests staying here, and there's no special conditions staying meals are not included for kids in the voucher or anywhere when I made the booking. Then the lady said the hotel didn't charge room rate for the 2 kids. I was super made, I searched the hotel with my phone at hotels.com instantly, I showed the lady the price are different with a combination of “3 adults only” and “3 adults + 3 children”. I questioned her and asked her to explain why prices are divergent if the hotel won't charge for kids. She had no words but said ok ok. I never encountered such a rude and deceived Japanese people and service in my more than 10 times’ visit to Japan. I strongly recommend you NOT to stay with them.

第一次入住溫泉酒店 和室比想像中大 整體服務感覺非常貼身 下次會再來

Ryokan traditionnel un peu grand et "usé" par endroit (moquettes, papier des portes, etc.) mais malgré tout extrêmement agréable pour une première expérience. Les Onsens disponibles (4 au total) n'étaient pas très fréquentés et c'était très agréable. Le repas traditionnel servi en chambre était exceptionnel.

高校生と中学生の娘と家族で滞在しました。建物は確かに古さは否めませんが、それ以上に従業員の方のおもてなしのホスピタリテイは素晴らしいものがあります、お風呂も姉妹館のものと合わせて3か所の入浴が楽しめます。浴室に湯上りのバスタオルも備えられているので脱衣場も濡れたままになることもなく快適でした。ビッフェ形式の朝食も和洋食とも内容が充実した満足のいくものでした。

Great experience. Highly recommend to the others.

갑자기 눈내리는 때 다리 건너가는데 너무 예뻤어요. 온천도 좋고 밥 맛있었어요. 푹쉬다 왔습니다.

如果是要在有馬溫泉玩上兩天的朋友，真的很直得推薦唷！！晚上我們是在房間用食，真的可以吃上一次正式的日式餐。有專人服務！！哪這間有刺青的朋友也可以泡湯喔（本人是全背）!唯一就沒wifi