ibis Rotorua

A typical Ibis. Great Lake view room but only one chair is provided. How could a couple enjoy the view together?

Great location, excellent breakfast and good room

Location was excellent. Walking distance to Eat Street, lake, park and CBD.

Very nice and quiet with lots of parking. Close to for shops that are open until late

Very clean and tidy property. Customer service was cordial

When we arrived in the early evening, they could not check us in because they couldn't make keycards. The had us and many others in the lobby area, for some time. We went out for dinner and came back around 10. They still had not figured out the keycard issue, they let us into our room, but could not issue a keycard. Next morning, still no keycard, in the evening they finaly had keycards for some rooms. We were one of "the lucky ones" who finally got a roomkey. Hotel parking spaces were very limited. fortunately street parking was available and free of charge.

Very comfortable, facilities were great when you consider you cam use the attached Novotel too. The service at the lobby especially at checkin was shambolic withnone person trying to check everyone in and out, a duty manager came out to help her out and saved the day, but still had to wait for half an hour with no updates after habing to wait for the room (this was way after the checkin tome too).

Very central, handy to cafe/Bars, shops etc. Ideal for me for the 1 night, nothing flash. You get what you pay for.

Wonderful location near the Lake and Eat Street. Room was dated and a bit shabby, with some odd quirks (e.g. bathroom light turns on from hallway switch only). No operable windows. Satisfied for the price.

Our room very basic but exactly what we needed

Good location easy walk to many different restaurants. Breakfast was good also.

The room was showing signs of wear and tear but was clean and suitable for what we needed. Breakfast was filling, although eggs/bacon were cold on second day. Overall, great location suited our needs and pocket.

My room didnt have soaps, have to ask for soap, face towel and milk from the reception. My key didn't work at basement parking entrance at night. Staff were friendly. Also, I forgot my favourite pillow in the room.

Great location close to the lake and to Eat St. Staff were really friendly and helpful. Definitely would stay here again.

Check-in was very slow. We arrived 10 minutes before our scheduled check in time of 2:00 pm and had to wait an additional hour before our room was ready. There was a long line at reception until at least 6:00. Parking and laundry facilities were free and the location was good (close to lake)

Just ok for a couple nights

Ibis Rotorua was terrible. Rooms were not ready until 2.5 hours after checkin time. Room was dirty and had very stained carpet. Broken chair in room. Could not enter building from downstairs carpark after 7pm as card reader was not working, had to walk up to street level and enter through front door. I would not recommend staying here.

Arrived half an hour before check in , our room wasn’t ready so we asked for recommendations on what to do. The gentleman on the desk was really helpful and gave us 2 great recommendations. We arrived back at the hotel at 4:00pm to a large queue waiting to check in. Our room wasn’t ready , so we waited about 15 mins and were given our keys. They didn’t work so went back to reception and had to queue again . It was apparent that nobody’s keys were working and every time you left your room you had to then re queue for someone to come and let you back in. The issue was only resolved when we came back from our evening meal. We understand this was a computer issue but felt it could have been handled better and doesn’t explain why our room wasn’t ready at 4:00pm when check in was 2:00pm. On checking out , nothing was said and no apology given.

The room was small, smaller than I remember last time I was there. The two beds double beds had maybe 12" between them, and not much room to walk around them.

Bed spacing in the room was terrible . Not enough space for 2 adults1 child. Lucky we checked in late because we went straight o sleep. Buffet breakfast finished early @ 9am unable to sleep in because breakfast paid for. Positives Staff provided excellent customer service both night check in staff & morning staff. Great security.