Mai Samui Beach Resort and Spa

Nope

Vi hadde forhåndsbestilt halvpensjon. Mat til middag svarte ikke til forventningene. Bare Thaimat å velge i og den var ikke spesielt bra. Manglende serverings kunnskap hos personalet. Vi ville ikke ha bestilt halvpensjon en gang til. Frokosten var utmerket.

Ungt, og meget uerfarent personale. Slidt hotel. Køkkenet er meget langsomt, og lavede mange fejl.

At first glance, hotel is beautiful and very scenic. But totally reliant on weather. I am shocked this has been given a 5 star rating, I wouldn’t even give it a 3. The pools are outstanding, unfortunately we came in a rainy season, no people here, no staff and a very bland atmosphere. Heavy rain created leaks in our room. Not properly cleaned, allot of ants in our room around the dressing table and over the kettle. A very dark, dated room, not allot of lighting so difficult to get ready at night with no natural light from outside. Smelt of damp, most likely due to leaks. Fine dining restaurant massively overpriced and staffed by one person. No music or atmosphere. Please be aware this hotel is very remote and will need to order a grab or drive to even a shop or bar / restaurant, taxis are expensive. 45 minutes away from the bigger tourist areas. We left 2 days early and booked another hotel in chaweng, which was a 3 star and much cleaner than this 5 star, also it is closer to night life and amenities. When we checked out, the staff didn’t even ask why we were checking out early or ask how our stay was, just gave us a form to fill out which they thew in a folder and put under the desk. This hotel is great if the weather is nice otherwise not allot you can do.

Great to have a room with pool access.

Beautiful setting, with pool and beach practically meeting each other. Well maintained & clean. Paradise! A little out of the way though, but well worth it.

If wanting a quiet beachside stay in Koh Samui then Mai Samui is the island's best kept secret. It has one of the biggest pools with one of the best swim up to pool bars, an infinity pool too. The Buffett breakfast is fantastic and with 2 beachside resturants a short walk, along with cheap as beach massage and excellent coffee cafe it's a slice of paradise. Two free daily shuttles to Chaweng & Nathon provide excellent transport options if seeking action. The resort Spa is a la la ...bliss ! The staff seem to have a motto of "guest you are valued". Families and those who prefer quietness need look no further than Mai Samui. We have been to Koh Samui 4 times and staying at Chaweng Resorts & Mai Samui and everytime our Mai Samui stay is our favourite and sigh of relief to be back in paradise !

Great place to relax and recharge

This resort is in desperate need of renovation, we decided to move to a new resort, pool tiles are broken, water level in the pools are low, the water quality is disgusting. The room was ok, but run down. There was a lot of construction sound. I felt sorry for the staff, as they were amazing, but the ownership and maintenance of this resort is letting their team down.

Arrived and the person at the reception desk had her AirPods in, no welcome just took passports and checked us in. After dinner returned to room and there was a leak from the room above. Mentioned to the reception desk and they moved us to another room which was a downgrade on the room we had booked. The new room didn’t have sun loungers in the pool nor easy access to pool as booked. The following morning we asked to switch rooms which they did in the afternoon. No apology was given for the problems we faced. The majority of hotel needs renovating including rooms and pool. The fine dining restaurant also served option of same food as pub. We ordered crepes suzette then after 20mins we were informed they were out, we were the only ones in the restaurant that night. Then offered only chocolate or vanilla ice cream as only pudding. Throughout the staff were more interested with their phones rather than providing the service we thought we would receive. Often had to grab their attention to order food and drinks. Think it helped the hotel was only half full so nowhere was busy at all.

Stedet var meget smukt og værelset meget flot til prisen. Vi oplevede desværre at størstedelen af personalet ikke kunne et ord engelsk, hvilket desværre tog hårdt på vores oplevelse af stedet. Vi spiste en gang på hotellets restaurant hvor vi ikke fik den rigtige mad og generelt sejlede det fuldstændigt for dem, hvilket bare var en ærgerlig oplevelse. Hotellet ligger langt fra alt andet, så man skal køre min 30 minutter for at komme til noget by med resturanter. Vi nød et par dages stilhed der, men er glad for det kun var 4 dage og ikke længere.

Amazing stay. Best place to watch the sunset on planet earth. The water is beautiful, the rooms are huge. Amazing staff everyone so nice. Don’t miss out on the buffet

Habe mir das anders vorgestellt nur ein resautant und das teuer im gegensatz zu anderen pool war nicht sauber bin nach einer nacht wieder gegangen

Prima hotel met een goed groot zwembad. Alleen het strand is klein en veel stenen.

We spent 7 days at Mai Samui and I don't think they knew we were there. Even though we went to the front desk every day, needing, and I mean needing to ask for something, they were either clueless or gave us a bold-faced lie about something. My girlfriend is never has anything bad to say about anyone or anything and she, to my surprise, used the word "awful." I agree. Facility is generally okay, good pool bar, but the staff seemingly had zero training in logic or hospitality and did not seem to care that we were there or wanted to get out of their chair for anything we had a question about or needed. BAD EXPERIENCE. When we left, they literally said, "Okay, goodbye." Did not feel welcome and they got our final bill wrong, of course. So many uses of the word "no" and most employees usually had an excuse for their ineptitude. We will be recommending AGAINST this hotel for all of our traveled friends with money. Too bad, so sad.

Rauhallinen alue. Sopii pidempiaikaiseen vierailuun.

It’s a very nice resort, staffs are very friendly but breakfast is boring. Almost same breakfast everyday with a limited choice. I would give three star for the breakfast

This definitely NOT a 5-star-property. Maybe it was once but not anymore. Property would need maintenance, room would need a proper cleaning! (Many places in room filled with dust.) Breakfast was weak - every day all the same, no real variety. Staff friendly but lacking real interest in what they do - they just do what’s needed and that’s it. Beach is unusable due to stones - you need to go to the left from the property to find some spots for going into the sea (you cannot really swim there as for a long distance the sea level is very low). The main pool is ok, the other pools I would not swim there as they were dirty (water as well as walls). It’s really a shame - it could have been such a great hotel! Maybe once it was, but definitely not anymore. And they still charge fees as a 5* hotel! Only plus - the location is super quiet and relaxed. We would not recommend this hotel and would not stay there again.

This is NOT a 5 Star Hotel and the advertisement is highly misleading. The place is completely remote in the middle of a jungle, hence you need a taxi ($50 / day) just to eat something as their restaurants are non functional and completely substandard, the same is true for their breakfast, which is short of a disaster. The rooms are nice and have a good space. The pool is filthy and I wouldn't risk swimming there with the bacteria growing in it. The ocean is not really accessible, lots of very sharp stones and you need to walk out almost 1/2 km to actually swim as the water is so shallow. The Hotel seems to be in bankruptcy or close to it, there are maybe 6-7 people working there vs. the expected 50-80 that you would expect of this size of a Hotel, hence don't expect any service. Everything is always out, including coconuts, that litterley grow on trees right next to the beach bar and Samoi in case you don't know is Coconut Island and if you walk into Wholefoods for a coconut it comes from Samui but its out in this Hotel. Just one example of how pathetic food & drink service is. If you still want to book then book ONE Night and see if it meets your standard then at least you are not trapped there. You can always extent the Hotel was almost 80% when we had been there in high season, but we had been told its sold out hence we have to wait 3h to check in after a 28 h trip to get there.

We spent a week at Mai Samui in May 2022 and it was amazing. The resort was very quiet during our time there - at times we were the only guests, and there was never more than 3-4 rooms booked - the island is only just recovering from COVID and they were doing some renovations (which never disturbed us at all). The staff were amazingly attentive and helpful -- we just messaged the manager to have meals delivered to our room, or poolside, or to head to the restaurant for dinner. All of the food was fresh & delicious. Our room was large, clean, and very comfortable, with direct pool access from our patio. The pool itself is worth the visit! Huge two-level pool, clean and fresh and just the right temperature to cool down during the day. The beach in front of the Mai Samui is not really suitable for swimming, and I wouldn't say it's the most beautiful beach we saw in Thailand, but it's lovely for a walk, and the sunsets were Instagram-worthy. I can't say enough good things about our quiet stay at the Mai Samui after 2 weeks of touring the rest of Thailand. Highly recommended!