The service was mediocre. Staff wasnt very friendly, just going through the necessary motions for their job. The room was decent, however, the curtains were grungy and stained and the AC near the window had broken vents and was visibly dirty inside. The food in their "market place" was basically empty, and the "included" breakfast was gone 30 minutes after it started and they never replenished it, so it was first come first serve. The bed was surprisingly comfortable, and was basically the only thing good about staying here.

We were disappointed they had eggs, sausage, and biscuit, but no gravy at the breakfast. Also, the honey nut Cheerios were stale, and I had to just throw them away. The bed was very comfortable. The room was nice.

It was close to where I was going and was comfortable enough. However it could have been cleaner and the immediate area had no decent food options that would deliver.

One night stay, didnt see much else.

Very busy and popular Hotel. Glad we had booked a room earlier. They are completely sold out!!!

The check in was very easy and staff was friendly.

Great place to stop over for the night on a road trip. Room was comfortables and clean, staff was polite and helpful. We were at the end of the hallway on the second floor and it was nice and quiet. Breakfast was good with a variety of choices. Sausage, cheese omelets, boiled eggs, yogurt, toast, oatmeal, waffles, biscuits, etc. Would definitely stay again.

Overall it was a negative experience. Multiple stains on the floor, dirty buildup on the AC vents, freezer was a solid block of ice, window seals were coming loose, dead bugs on the window seals, build up in the corners of the bathroom, and overall lack of care and cleanliness. Breakfast started at 7 and they were out of coffee by 8.

Living in a larger city, I travel quite frequently. I stay here a lot because the staff is always nice and the rooms are clean.

Our room they had to unlock every time to go in even though they gave us a card key it had to be unlocked by a physical key to get in.

This will be our last time ever staying at a Comfort Suites. We had a bad experience in Gulf Shores, but decided to give Monroe a try. Big mistake. While the room wasn't horrible, the desk had something smeared all over it that my husband had to clean off. Even worse, the comforter on the king bed had multiple blood stains. We only noticed them the next morning AFTER we woke up and the cover on the comforter had moved. They clearly do NOT wash the comforters in between guests or swap them out with clean ones. I find this unacceptable since people do lots of things on beds that warrant ALL COVERINGS be changed after each guest. I took pictures of the stains...they definitely are blood, which is a biohazard. We will never stay at this hotel or any Comfort Suites again.

It was nice

The staff was rude.

Definitely ready for some new carpet and TLC

WiFi was choppy, room smelled musty, and pillows were not comfortable.

The rooms were cleaned, but not vaccumed. Chairs in the bedroom is broken. The lobby and halls were not and it smelled like marijuana when we came in at night. Not enough coffee made in the morning.

Nice, clean hotel/room. Very good full breakfast.

I had stayed at another comfort Suites within the last 2 weeks. Perhaps because it was new, it just seemed to Sparkle. I didn't quite get that feeling with the Comfort Suites in Monroe. The front desk attendant I was basically nice to me, but my wife felt he was rude when she asked about the location of ice machines.

Convenient

Very disappointing. Terribly outdated. Stained carpet. Very unfriendly front desk staff.