Staff was not friendly at all.

They put us in an unclean room. Smelled horrible so they put us in another room

Great people

Not the cleanest

It was quite and private.

The front desk staff go above and beyond to be helpful.

Terrible service, no restrooms at the lobby, terrible cigarette smell, furniture falling apart, nasty room infested with roaches

The 1st room was dirty. The 2nd room the toilet or air didnt work. Finally upgraded to a king suite and it was okay

Very dissatisfied with early morning crew Sunday night/monday morning I was treated like my money wasn't good enough. Started nitpicking lil irrelevant sayings. Kitchen staff lady / housekeeper continuously stares me up and down while I'm trying to eat with attitude on her face like I'm trying to steal the food. Made me very uncomfortable will not be returning to this facility again

Absolutely filthy. The sheets were clean as far as I could tell. Hole kicked in the TV stand. Bathroom was filthy, looks like a soda can may have exploded on the door or worse! Pee!?!? Very tired property!!! Exterior balcony is filthy as well. Could use a good power wash or something. Very disappointing.

Most of the staff were polite and helpful. However the owner was peevish, grumpy and unnecessarily condescending... maybe someone quit & left him to take care of things?

The guy at the front deak in the evening was awesome. He was very kind but also funny. The check in process was very fast and easy. We were able to get a room on the 1st floor which made our trip even better. Hotel was big. The restaurant/bar was a very nice surprise. We ate there both days. Room was comfy. Shower was warm and good water pressure. The hotel as a while could use some updates but it looked and smelled very clean. The breakfast was nothing to get excited about. Some boiled eggs. Frozen sausage and biscuits to warm up. And some runny gravy. Yogurt. Cereal and toast. Orange juice, coffee and milk.

It would have been nice to have a handicapped shower in our room. I do understand there were only a few and they were taken.

Hotel was not bad, very worn, holes in walls, lots of wear and tear. Bed was comfortable. Would have been fine but not good sleep due to doors outside of room openings and closing all night. No sound proof, you hear every door open in hall opening and closing. Honestly never seen hotel built this poorly for sound.

Checked in to check right back out. Pulled to the back lot where the rooms are and someone was smoking to appear as meth on the bench. Walked into the room to hopefully see better and walked into complete darkness. Found the switch in the dark and greeted by german roaches on the wall.. ceiling was falling in above the sink, and the carpets were so nasty my shoes were sticking to them. I got back in my car, went around to the front and gave them the key back.

Clean and comfortable enough, but the sink did not have a fully connected drain and would leak on the floor whenever used, there was a hole in the bathroom wall and the chair in the room had a broken seat, but it did have a mini fridge and microwave

The restroom was extremely dirty, I ask for towels and was told that someone was going to take the towels to my room and never got them, next morning went back to the front desk and ask for towels again, the front desk said that as soon as housekeeping was getting there, would be getting the towels, never got them.

The hotel was okay, the restaurant and bar were very good. The service was prompt and courteous. The room was nice, the beds comfortable and wifi and cable tv were very good. The things that were a disappointment: the pool was closed, they were out of 'do not disturb' signs and our room was right next to a second entrance and we were awaked numerous times due to people going in/out all hours of the night and the door was Loud. (Our stay wasn't 1 night, it was 3.) The free breakfast was nice. The price was good and the location was excellent as it was directly off the Interstate and close to numerous restaurants and stores. We were attending a music festival in Bristol which was quick and easy to get to as the hotel was located on Hwy 11(20-25 min away from downtown Bristol). I will definitely use them again, but request a room far away from secondary exits.

This was the filthiest place I have ever stayed. The carpets weren’t vacuumed, the walls were dirty, there was soap or shampoo on the shower walls from the previous visit and it just felt dirty. The shower drained slower than molasses and every morning there were new dead bugs in the tub. I had to clean the shower before I could use it. The chair had no cushions and the outside was worse. The only reason I didn’t check out the second I pulled in the parking lot is because it was the only place I could find a vacancy due to hurricane Helene. The first thing I plan to do when I get home is take a shower… or two!! Oh, and the restaurant onsite was just as bad. We went in to get a drink to help us sleep in this awful place and it felt dirty too. The bat top was painted plywood. Another guest was picking up a Togo bag from the bar top when we arrived and it was stuck to the bar. She had to rip it off. We left and went down the road to Longhorns to get drunk enough to not care as much about sleeping there.

I had no problem checking in or during my stay. The only thing that I wasn't excited about was the fact I let them know I had woken up late and I was rushed by the housekeeper to leave.