แฮมป์ตัน อินน์ บาย ฮิลตัน อิร์ไวน์ อีสต์ - เลค ฟอเรสต์

Enjoyed our stay.

We stayed one night on the first floor. First room we walked into bathroom sink was full of black sort of some sort. Bathtub has some rust leaking down the tile from the metal bar that was attached. Told the front desk no problems moving rooms. Second room has same leaking rust which was pretty gross. The rooms between floors have no underlayment for noise control.We had a hard time sleeping since there was someone above jumping off the bed and run back and forth overall experience was not the best.

Great

Clean, quiet hotel. Excellent hot breakfast each morning. Well stocked, attentive staff. Both pool and hot tub were clean. Very nice atmosphere around pool as well. Easy to access hotel from freeways yet very quiet , clean neighborhood.

The room we got checked into was next to the elevator on the 2nd floor and I had checked in earlier through the Hilton app. The room was not fully cleaned yet it seems like as there were crumbs on the couch, remote was on the floor, and a Hilton paperbag was on the floor as well. The blinds are black out however, you can hear everyone outside your door & even upstairs with the footsteps. I asked for a physical room key from the front desk which by the way were busy talking to each other & it felt like I was interrupting their conversation. The elevator should be updated as it also seemed like it was almost going to break down & some buttons did not work. I give this place a 3 star & honestly, that’s a bit generous. The parking was free which was a plus, but the cleanliness, hospitality, and also the hotel as a whole, is only 2 stars. Will most likely not stay here again.

Great stay will be back

Place was nice and clean, was close to everything, also close to toll road.

I spent one night and the hotel was exactly what I needed. Comfortable bed. Clean room. Delicious breakfast.

Clean and friendly

Room was clean and comfortable. Walls were a little thin as we could hear neighbor in bathroom.

We had a great time staying at this hotel. Customer service was great, easy and fast check in and out, hotel was clean, breakfast was good, room was very clean that was my main concern. Will definitely recommend that hotel for the price, being clean and comfortable. Thank you

I believe maintenance was a problem. I reported an opened window, no sink plug, a torn curtain and the refrigerator freezing. Nothing was ever taken care of.

I walked into my room and there was someone else’s clothes still in the room as if it had not been cleaned properly. There was also blood sprayed across the chair in the room, which was whitish so the blood really stood out. The walls were dirty and covered in something resembling teriyaki sauce.

The pillows were like cotton balls instead of pillows. They had no body and were tiny. There was an electronic shade but no sign how to shut it. Then in the am we saw a sign and control to operate it on the opposite wall instead of next to the shade. We couldn't locate the guide on the TV remote and had to go through the channels one at a time.

Wi-fi did not work on the 2 nights we were there but parking is free

It was okay. I didn't have a lot of interaction with the staff they were pretty quiet when I would walk through the lobby, no acknowledgment or friendly smiles or greetings. No explanation about room cleaning or services work. It all could have been automated with no human interaction the entire stay. The elevator was not maintained and same piece of bread on the floor for 2 days. The carpet looked dingy and questionable throughout the hall and room. I found hairs under the fitted bed pad. It was nice to have a fridge and microwave in the room and complimentary breakfast.

N/A

Not having a shuttle in an area that is not close to much shopping was inconvenient. No one at the front could even give directions either. Other then that I enjoyed my stay

The people were great, but there were a few big disappointments compared to other Hampton Inn's where I've stayed. The bed felt like a spring coil bed that was 30 years old or more. The tissue box had tissues pushed back into it, looking like there were used tissues in the box. The towels seemed like they were decades old (not fluffy at all), and no big body towels. No fans in the bathroom. This facility also got rid of their computer and printer which was an inconvenience. While it was a big dissappoint compared to other Hampton Inns, on the positive side, I want to emphasize that the staff working there were extremely pleasant and helpful, and the hotel itself was clean.

Family oriented, clean, safe, and nice staff!