Some staff were very nice but some were clueless. Front desk man did not know what a luggage rack was. And breakfast was $15 even if you only had coffee and toast. Saved by a cooperative server. We have stayed there in the past and the service was much better then.

Everything about our stay here was excellent, from the service at the front desk to the bartender at the restaurant, if we ever return to Boston we will be staying here again, if I could give 10 stars I would !!

The staff in the restaurant were great but the food was subpar and the rest of the staff was very rude

Ok

Staff was exceptionally kind, helpful, and friendly. Front desk personnel was a great help with giving directions around town and providing recommendations. The shuttle driver at the hotel was amazing! He went out of his way to familiarize us with the subway system! The room was comfortable and what needed for a night.

Very Good hotel

Convenient location

Nice clean stay

Very enjoyable stay.

We enjoyed the combination of a pool and basketball court. However, the gym had a funny smell. The staff were very nice and helpful. I wish the microwave was available. The TV looked old. Overall, we had a nice stay. I would come back to this place.

Clean & Comfortable, Reasonably priced considering area and distance

We had a wonderful time

Arrive late and left early so far no issues to add this time

bartender on duty 11/19 6pm was not customer focused and the bar was low or out of typical on hand brands. Automatic check out on 11/20 was not working leading to a few people standing at the unstaffed front desk for 15 minutes while other staff members walking around ignored us. I grabbed a walkie talkie off desk and asked for help. Attendant who responded was obviously inconvenienced and offered no apology. Went into restaurant same day at 8am and was walked from table to table 4 times before seated. proceeded to buffet and there were no eggs, no potatoes. Told a staff member and they did refill them. My first and last time ever to a Holiday Inn.

This property is showing its age. The bed was fairly uncomfortable, both the bathroom sink and toilet had leaks, and it appears that the hallway carpeting is vacuumed only intermittently (since the crumbs that were there when I checked in were still there days later). I would have alerted hotel staff to the bathroom leaks (which were minor), but the service I received there was so poor on Day 1 that I avoided the front desk completely for the rest of my stay.

Very good réception

My kids loved the property. They loved the pool and the room. We don’t get to go away often. I work in healthcare and don’t get much time off. The staff was nice and friendly to my kids. Great location to Boston and easy to get to. We will definitely be back when we can.

Constructive feedback: our experience in the hotel was excellent and recommend this hotel. But it would be good to clean the stains of the side chair and also deep cleaning of shower grouts.

N/a

Very professional staff that were happy to help and we had a great breakfast and enjoyed the pool