Super friendly and easy

The hotel is great staff is amazing but the area around the hotel seems to be unsafe

The only real complaint I had was the shower. You could fix your water. Then it would go to freezing cold and then burning hot. The whole time you’re in the shower you are adjusting the water. Very aggravating!

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One thing shocked me. The fridge in room didn’t seem to work. I asked and they told me if I wanted to use it, the charge would be $30/night.

Nice hotel

No complaints everything was good

The entire staff was amazing! I would give the customer service 10 stars if I could. I highly recommend the Intercontinental!

The stay wasn't awful overall. However, it could be improved in several ways. Most of the pillows smelled really bad. Also, there were some black stains near the shower door. Moreover, the breakfast buffet didn't have many options or beverages. We had to wait a long time for a coffee refill. There was no tea. When we arrived and when we were leaving, none of them staff offered any help with our heavy baggage. Again, the stay wasn't awful but there was a lot of room for improvement.

The toilet bowl/seat was dirty. San Francisco still having lot of homeless people. I didn’t feel safe leaving my hotel during night

Great

What I liked was the bed and bedding. The cleaning staff was excellent. The room was spacious. We would have appreciated a better refrigerator as we have health issues and need fridge space. The only thing we didn’t like was when they asked for our room number when we ate in the cafe and we paid for our meals we were still charged meals to the room.

This hotel met and exceeded all my expectations. The staff is extremely helpful and professional. Just be aware that downtown san fransisco can be a little dodgy when you go past 5th street.

Awesome stay!!! Always comes through

Great property

Very nice hotel! Professional and friendly staff.

Hidden fees Very difficult to get to

The service was outstanding. From checkin, the valet, the door guys, the breakfast crew and house cleaning. My husband and my child stayed one night and had a really great time. We utilized the gym, pool, and hot tub which were all great. The breakfast buffet staff were super friendly and helpful. The food was very good too, they had a large spread of options. We thought we left an ear bud and the house cleaning staff were very helpful and friendly about it over the phone, we ended up finding the ear bud in our luggage when we got home. Basically everyone was so helpful and accommodating.

Wonderful stay

Room was dirty and unsanitary. First time intercontinental disappoints me with the dirty sheets and towels. Last straw was finding nail clippings all over the ground by the night stand.