ลากินตา อินน์แอนด์สวีทส์ บายวินด์แฮม สนามบินออสติน

customer service was excellent

Great staff and service!

Upon arrival the front desk clerk told me that the elevator was out of service on the side my room was on. She also mentioned that I would need to take another elevator on the opposite of the hotel then walk over the bridge and walk up stairs to my room. She told me that they had suites available but I would have to pay. Which I thought was unacceptable she then proceeded to tell me that she didn’t tell me that I have to pay but I free to get a room somewhere else. I told the clerk that I was a disabled vet and could not walk up the stairs. She said there was nothing she could do. I proceeded to take a seat to contact customer service. She saw that I was not engaging with her and then I overheard her telling another employee to check to see if a room was available. I then heard the clerk tell her that she been told her that it was ready. That was the room I ended up staying in.

I’ll start out with positives, affordable, beds were comfortable and nice TV in room. The cons were, bathroom had mold, elevator was scary slow, staff was not friendly.

People and service were great! Beds were OK.

Front desk lady threw my credit card back to me in the counter & didn’t pick it up and hand to me. I though that was rude

Perfeito, limpo, confortável

Breakfast good, not excellent

Returned from trip to Japan. Needed ride to hotel andvthis was supplied Room isvgreat. Will be here again. Staff is very friendly and helpful.

I just liked it

Mi cuarto tenia un leak toda la noche no dormimos porque se oia el agua , el shampoo y acondicionador estaban a medias, y el personal de muy mal caracter, no tenia mi cuarto do not disturb sign y se tardaron en darmelo porque no tenian, las puertas muy sucias el baño tiene hongo (negro) me dieron otro cuarto y tiene como sangre en una pared

Muy sucias las puertas, huele feo la alfombra

Check in was easy and fast and friendly

Very dirty. the lock on the door was broken. Shower was very gross not safely usable. Staff was pleasant. The shuttle doesn’t operate until 5 am so that’s something I wish I had known I would have spent the 30 extra dollars to stay in a decent hotel. For what you get this should be $16.

The elevators didn’t work while we were there, and our rooms keys kept not working. Other than that, the stay was pretty good

El servicio de transporte solo de 6am en adelante

It was ok

Excellent location for access to the airport and near by restaurants, excellent Tex/Mex next door. The woman who was the afternoon desk manager was especially helpful and kind.

Staff and check in were great

The room was not in a very good condition.