โรงแรมเรอเนซองซ์ นิวยอร์ก เชลซี

excellent staff nice hotel and rooms, very weel located out side the crazy enviroment of times square, but very near of metro station and interesting places.

Great

The rooms are small and dark and depressing, while you can tell recently updated, every wall is wrapped in dark wood and there is hardly any space to move. There aren't even ceiling lights. Tons of homeless around outside. Was definitely not worth $400 a night. We had to move hotels after staying only one night there.

First time in New York and was nervous about hotel! The Renaissance Hotel exceeded our expectations! Staff was awesome!!

The hotel is situated in a good area, and the staff always had a smile on their faces. We stayed on the 22nd floor, where it was pleasantly quiet with no loud music. However, there were a couple of downsides. The shower did not have an exhaust fan, which made it feel suffocating in the small room. Additionally, the handheld shower pipe had a hole and was leaking. Overall, while the room was small—something we expected in New York.

o hotel arruinou minhas férias de fim de ano É com profunda decepção que escrevo este review sobre minha estadia de 14 dias. O que era para ser um período de descanso e lazer se transformou em uma experiência estressante e desagradável devido a uma série de erros inadmissíveis por parte do estabelecimento. Logo no terceiro dia de hospedagem, fui surpreendido com a troca do meu quarto sem qualquer aviso prévio. Para piorar a situação, meus pertences, incluindo roupas que ainda não haviam sido guardadas na mala, foram simplesmente transferidos para outro quarto em sacos de lixo, demonstrando total descaso com meus bens e minha privacidade. O novo quarto, além de estar completamente bagunçado, era de categoria diferente ao que eu havia reservado e pago, configurando um claro descumprimento do contrato. Para completar o absurdo, itens pessoais foram perdidos durante essa mudança indevida, o que me causou grande transtorno e prejuízo. A falta de cuidado e respeito com a qual meus pertences foram tratados é simplesmente inaceitável. Apesar de ter reclamado formalmente sobre o ocorrido, o hotel demorou quatro longos dias para oferecer qualquer tipo de compensação. A solução apresentada se limitou a abonar as taxas de turismo, o que considero insuficiente diante da gravidade dos erros cometidos. É lamentável que um estabelecimento que se propõe a oferecer hospedagem e conforto aos seus hóspedes aja com tamanho descaso e amadorismo. Minha estadia foi marcada por estresse e frustração

Awesome

This was a great place to stay in NYC the location easy and the most comfy beds. The foyer was a welcoming area to sit and the bar nice. Fantastic breakfast place called Joe’s next door. The staff were most lovely and helpful.

Awesome hotel!!!

Good property and great staff!

The hotel is attached to a nightclub and people who were not staying at the hotel were allowed to go anywhere they wanted as there is no security on the premises. On our last day the AC broke and our room was registering 78 degrees. Maintenance came several times and as we later learned the HVAC wasn’t working and upper management knew about it and didn’t go anything about it. There was one man at the front desk that was having to deal with everything by himself but didn’t have the resources to be able to do anything. We will not be staying here again.

Great place!

Nice hotel in a very good location. The elevators are really slow. Complimentary water is a nice touch as there is a plentiful supply. You will spend a lot of time waiting on elevators and as long as you are patient and not in a rush then you should be fine. Heat in our room did not work 1st day but was fixed.

Beautiful! Comfortable! Great customer service. The maintenance mechanic actually introduced himself and was so friendly!

Some key things to know about this property. First, there is a nightclub on the top floor, so if you want to sleep well, ask for a lower floor. Also, the rooms are small but well designed. The bathroom doors are actual doors with hinges and a handle. They don’t have the barn doors that are so terribly annoying these days. There are not enough elevators to service this hotel properly and there can be long elevator lines which is especially problematic during thehours of 4 PM and 8 PM. There are no do not disturb door hangers so the excellent cleaning staff will loudly knock on your door at 9 AM. It would be great if they could provide do not disturb signs so that we were allowed to sleep in on vacation. The pillows they use are very nice but are super super squishy so I needed multiple to feel like I had any support. I had to ask three times for the pillows but they did send them and we’re very kind once they did. It’s a crazy weekend Manhattan so we paid the rate of 879 a night, which feels like too high for this hotel. There’s no special quality of service, so while it’s a nice hotel, it’s more of a 495 or under a hotel, not a 875. I feel like the value for the money wasn’t there. As with so many hotels, they appear to turn off the air-conditioning or fan in the middle of the night, so if you’re like me, you will wake up at 3 AM I wonder why it’s so hot! And finally, I feel like they should have a lighted make up or magnifying mirror on an arm in the bathroom.

the porter was exellent

Clean and whimsical

Amazing property with exceptional service!! Highly recommend.

Great location. Rooms were small/ no double beds available

Great location and in walking distance of shopping and dining.