I booked with this hotel extremely concerned after reading the reviews. The location was too perfect to pass up, the Sheraton Brookhollow is located .8 of a mile from my daughter's home. Check in was easy, and efficient...they made me feel welcomed, they even let me check in a couple hours early! They furnished my room with the roll in cot and sizable refrigerator. Although the room is a bit dated, as is the hotel (I think then 'S' in Sheraton is cracked) This hotel has 'great bones' and apparently excellent management. Every aspect of my stay was above average service! The only real caveat: the hot tub was cold. The pool was warm, but when I went down at 9pm to relax in the hot tub it was cold. Disappointing. Another room for improvement is the coffee break area. They set it up on this tiny table and there should be a container of milk and a container of cream. Put it on a bigger table. Refresh it often. A few times I came down at 8:15-8:30 and it was empty and the area was wrecked. Even after I let the front desk know about it, the lady just cleaned it up and put it away. On the weekends it's even worse, you have to go into the restaurant and make your coffee in there. Even in there, it's those BS creamer cups, and you have to crack open like 10 of those just to get your coffee mediocre. Please management, fix your coffee problem, because coffee is a big deal to practically every guest. There should also be an area describing the history of the hotel,

The staff was awesome from the moment we walked in to the moment we checked out.