Fire Bernie. Otherwise the review remains. Marriott Titanium member. Over and out. I am writing to bring to your attention a concerning experience I had during my recent stay at the Fairbanks SpringHill Suites. Unfortunately, I encountered an employee whose behavior was notably disrespectful. This experience was both unexpected and disappointing, as it did not align with the high standards of hospitality I have come to expect from Marriott properties. I believe all guests deserve to be treated with professionalism and respect. I am sharing this feedback in the hope that appropriate steps will be taken to address this matter and prevent similar experiences for future guests. Thank you for your attention to this issue. I would appreciate any updates or follow-ups regarding this matter.

Nice hotel in a good location.

Nice room with a comfortable clean bed. Breakfast food was of good quality. Kaitlynn was a hard working young lady we saw during breakfast service for three days. She worked with smiles on her beautiful face. Nice thing to see. Staff were friendly and accommodating. Eddy who drove the shuttle was very courteous and helpful. We had a great time staying there. Will be back.

Wonderful place to stay. Breakfast included. Close to hotel. Other guests were rather loud and you could hear a lot in the hallways and neighbor rooms.

I did my homework when looking for a hotel for this vacation. I liked the free breakfast, shuttle, gym, hot tub, laundry, pool, size and cleanliness of the room, and the professionalism and friendliness of the staff. What I didn’t like was that the hot tub was warm but the pool was too cold to swim in, and I was told the heat couldn’t be adjusted and to keep it at a constant 80 degrees would ruin the chemicals in the water. That doesn’t make sense since there’s a hot tub that is constantly kept warm. There was no spa, and that was an amenity that was mentioned. Since there is no spa, it should be omitted from the list os amenities. The cost of doing laundry is too high. $4.00 to wash for 30 minutes and $4.00 to dry for 30 minutes? That’s ridiculously expensive and unfair. Why can’t waffles be available one day a week- like a Wednesday in addition to Saturday and Sunday? I love waffles. Also, my girlfriend and I asked for a 3am wake up call so we could catch the 4am shuttle. We never got the wakeup call. The body wah in my bathroom ran out. After anyone leaves, the bottles of shampoo, conditioner, and the body wash should be refilled. There should have been bottles of lotion on the sink counter. Overall, I enjoyed my stay and would love to come back if the elements in my review were implemented

Was really nice and I was happy with the services spring hills a grate hotel I highly recommen stay there

satisfied

I wasn't feeling well on the day of checkout, front desk was so helpful and gave me an extra hour to rest. Housekeeping even asked if I needed tea; I love staying here while in Fairbanks.

Staff were excellent.

Jaqueline who checked us is was great. The lady who checked us out was snappy and not pleasant. The worst part was the awful bed. That was probably the worst mattress I have ever slept on and you can tell it hasn’t been replaced.

Location, restaurant and size of the rooms

Extremely helpful and courteous staff.

I really appreciated the non-dairy milk option at breakfast! There were gluten-free muffins as well. Too often the breakfast buffets overlook guests needing those options. Super staff. The shuttle driver was also really great, but they need a new van!

Highly recommended!!!

Very clean hotel with friendly staff.

Very friendly people

Room was clean, hotel overall was nice. Included breakfast was better than other hotels that offer “breakfast”, and parking was included in the price. So happy with my stay and the value I got.

The restaurant in the hotel is probably the best in town. Airport shuttle was nice. Staff were friendly.

I wouldve Given 5 starts but the room smelled like dog food. We ignored it because it was the end of our trip and we were all tired but then I stepped On kibble and found 5 more on the carpet. There was dog hair in the bathroom. I already hate the idea of sharing a room with someone’s pet but at least they clean…..or I thought!! Please have pet rooms and people only rooms! Other than that it was a great hotel with a pretty view of the river and a great location. Staff was super friendly and parking is easy.

I really enjoyed how clean the whole property was, also the hotel was so warm and comfortable. The last hotel I stayed at, the room was chilly so the Marriott was a welcome upgrade. I loved my entire stay here