เมื่อเช็คอิน คุณต้องนำ บัตรประจำตัวประชาชน , other โปรดนำเอกสารที่จำเป็นมาในแบบฉบับพิมพ์ (hard copy)

1/ Transportation - The property provides shuttle bus service at 217 Nguyen Van Thu Street, Hai Ha Building, District 1, HCMC. Please kindly note that bus seats are limited and allocated on a first-come-first-serve basis. Reservation is required in advance and subject to availability. In order to process the bus booking, please contact us for checking available bus schedules and reserving the bus seats.
2/ General Regulations: - Hotel check-in time is at 16:00 and check-out time is at 12:00. Early check-in and Late check-out are subject to availability and surcharge may be applied. - Guests must provide a valid form of government-regulated identification upon check-in: non-Vietnamese guests are required to present their valid passport with a valid visa or Temporary Resident Card. Vietnamese guests are required to present valid national identification card or passport. - A credit or debit card security deposit of VND 2,000,000/ $100 per room per night is required upon check-in for charges or damages during the stay and will be refunded upon departure. - The property does not permit food and beverages from outside, even food delivery services. Pets are not allowed on the Resort premises.
3/ Occupancy and surcharges: - The price is based on the maximum number of adults in the room. Depending on payment method, any extra persons will be applied surcharge as below: * Children 0-3 years old stay for free if using existing bed. * Children 4-11 years old will be charged $7.5++ for breakfast per day if using existing beds. * Children 12 years old and over will be charged $43++ per day for staying and breakfast. - Maximum occupancy of 1-bedroom residences is 2 adults and 2 children under 12 years old (using existing bed) - Maximum occupancy of 2-bedroom residences/penthouses/2-bedroom villas are 4 adults and 3 children under 12 years old (using existing bed) - Maximum occupancy of 3-bedroom villas is 6 adults and 4 children under 12 years old (using existing bed) - An extra bed if requested is applied charge at $28++. One extra bed can only be set up in living room of 2-bedroom residences, living room of penthouses and ground-floor living room of 3-bedrooms villas only – 1 extra bed only for mentioned residences and villas. * Above prices are NOT including service charge and VAT.
Should you need any assistance, please feel free to contact us via: ixora.reservations@thegrandhotram.com / +84 254 378 6666.