The Nags Head Inn

I would like to express my concerns regarding a recent experience with the cancellation policy of your hotel. It is my understanding that typically, accommodations demonstrate flexibility in such situations, especially when a guest is facing serious health issues. In this instance, I provided relevant documentation to support my request for cancellation; however, unlike my experience with multiple other hotels over the past six months, my request was not granted. Moreover, my interactions with your staff were not indicative of a customer-centric approach, and I believe there is an opportunity for improvement in service delivery. Throughout this period, I have successfully received full refunds from various hotels -ranging from large chains to independent establishments-each responding positively upon receiving medical documentation. Given the circumstances, I was unable to travel for my own safety and the safety of those around me. It is concerning that the hotel prioritized the financial aspect over the well-being of its guests, especially when the amount in question is relatively modest. As a result of this experience, I have decided not to consider your hotel for future bookings, and I would recommend that others approach with caution as

Initially we were impressed - good size room and bed, warm and cosy and lovely modern bathroom. Had a very long journey and was tired when we were shown to room around 9:30pm. Noticed how noisy it was outside but as it was early thought it would quieten down- how wrong we were. The traffic was constant - I felt like I had pitched a tent on the side of the motorway with every vehicle passing by. With the heavy goods vehicles passing you could also feel the vibrations. Hours ticked by and I lay there thinking it would stop soon but it never did. Finally some sleep came around 4am through exhaustion but as I had to be up at 7am I hardly felt rested at all. Went down for breakfast and there were 5 of us in the restaurant. Bit disappointed that it was continental only and that a latte or anything cooked was an extra. Also the continental was a bit stingy - not enough for everyone seated to have a croissant each. If the road and noise had not been an issue we would have given an excellent review but the location right on that busy road was the worse I have ever experienced, sorry

Great Stay - Excellent

The Hotel Was Lovely And The Staff Having Only One Leg The Lady`s Were Very To Get To My Room We Are Coming Back To Stay For A Few Days In The Spring Thankyou

Lovely pub restaurant. Food, drink and bed were perfect. 7.30 breakfast is a little late by the time its ordered and served. Cooked breakfast is additional but fair price and very good. Will use again

All the staff were most welcoming, friendly and helpful and the quality of the evening meal and breakfast was excellent. The whole pub/hotel was spotlessly clean as was our room for the night. A most thoroughly enjoyable stay en-route back home to the West Country from our week stay in Anglesey. Unreservedly recommended.

On a main road

The food was absolutely brilliant but the bed was absolutely awful. Squeaked really bad even when just turning over. Woke us up every time.

Well maintained, clean rooms. Staff were friendly and helpful. Free breakfast was continental so we paid for a cooked breakfast, which was nice. Main road is in front of the hotel, didn’t bother us but it might if you're a light sleeper.

Amazing especially considering the price. Stay was made even better with the amazing staff. Will definitely be returning

Property is contemporary but the bedrooms are a little sparse of character even though they are renovated. Comfortable bed & good shower. Coffee was instant. Front bedrooms are close to a busy road & although double glazed, you are aware of noise. Be warned, cooked breakfast is extra ( not the Expedia advertised ‘free’). Food is pub grub, beer was well kept

Fantastic location and very friendly staff. The room (#4) was very large, with a huge comfortable bed & pillows. Shower & bathroom were very clean and the water pressure excellent. We had dinner downstairs, and it was very tasty & well priced. Continental style breakfast was included & extra could be paid for bacon, eggs, sausages etc. This Inn is highly recommended & we would definitely stay again.

Really nice hotel, with an excellent restaurant and the staff were amazing.

All was good with our stay & would definitely stay again . Very clean & comfortable .

I paid for breakfast but didn’t know until the morning it only covered a continental breakfast not cooked which had an additional surcharge of £10 which was a little steep I thought. There were lots of people just opting for the continental. The room was good although it backed onto the main road which was like being next to the M1. Overall it was ok .

Convenient location with large car park at rear, lovely clean room. Nice friendly staff and excellent food

No problem at all . The ladies where all happy with a great vibe.

Comfortable room but a bit too hot. A lot of road noise all night so the windows need a lot more soundproofing - or bring ear plugs! Dinner was tasty but breakfast billed as continental was very limited. Only cereal and toast

Staff were very helpful.

Very clean, great evening meal, But...Booked 2 rooms for business purposes. Booked via Expedia as it stated breakfast included, upon arrival was told that it was Continental only and would be charged extra for any cooked options!(Be aware.) This was not specified on Expedia. Lady was very abrupt and would not hear me out at all (rules are rules?!?) Decided to go for the breakfast and pay, waited with other guests in a corridor for the internal door to be unlocked at 7:30 am sharp (as instructed by staff!) door still shut at 7:50! Walked out of a rear door, to be greeted by a rushing member of staff! Contacted hotel later, but not helpful and was told that member of breakfast staff slept in. Had to go to neighbouring hotel for breakfast. Now looking for re-imbursement.(wont hold my breathe) under new management, and it shows!