My family had a horrible experience at one of your locations this past weekend. The Tacoma Fife location in Washington State specifically with an attendant Sheryl, and her manager. I was just informed today the HM is refusing to refund our money after they said my family could not stay becuase my brother did not have an ID. Sheryl was very rude with horrible customer service. As someone that has worked in customer services for 20 years including working as a housekeeper and waiter for three years, I am appalled by how my family was treated. It looked to be racist in nature as Sheryl did not want to help my family and sidelined helping my mother twice. I would like my money returned to me. Expedia has given up on refunding this experience and just told me they can't do anything about it.

I was worried after reading the reviews but it was honestly great. The staff were absolutely lovely, it was clean, comfortable and easy to get to. Only negative was there was a bit of hair in the linens and towels that the cleaning crew could take a bit more care with but other than that I would absolutely stay again

Stayed at a hotel nearby or similar price and extended stay exceeds all expectations for the price and area

Set their own rules about the check-in age, even though the official terms and conditions tell a different story. Somehow couldn’t check in because I’m 20, but was old enough to turn around and go to the bus station by foot at almost midnight. The most impressive thing about the story is that they won’t give my money back, explaining that their manager doesn’t remember telling my desk assistant about all that check-in nonsense over the phone. I have no problem with the desk assistant who was genuinely concerned for my safety and helped me a ton during my short stay in the lobby, I don’t know how to thank her enough. Still cannot give my money back, even escalated this problem for the second time.

I fell down the stairs cause there were no sign saying wet floor i was taking my dog outside. I am a little score.

Good bargain and clean and neat

For the price it was fine. "Grab and go" breakfast was a joke: mini muffins, hot cocoa, coffee, instant oatmeal. Thats it. No fruit, nothing. Biggest gripes are no hair dryer in the room, and they came by at 9am to replace the tv and beds across the hotel. I told them, No thanks, i check out at 11. They abided, but come on, you shouldnt be doing that until folks check out.

The beds were by far the most comfortable i have every had in a hotel. The staff was friendly and helpful. The property was clean and well cared for. As we were leaving, the property was getting brand new beds and TVs throughout.

Hard to access bus (across busy highway). Trash from prior guest still in trash can. Flies in room and musky smell in the room.

Office lady Cheryl was horrible and couldn’t find a solution to their mistake

Unfortunately, the room smelled like cigarettes and cigars strongly. It could not be aired out. I am unsure if this is due to the room or the cleaning supplies but I came away with multiple red spots on myself that were not there before my stay. I appreciate the service of the desk staff but the room itself wasn’t the best. 2.5/5

The staff was great

Not very safe looking area.

Nice and quiet

Domestic violence during the night other guest, stunck dog

We have stayed here 3 times and each stay there was something not working in the room. Lights do not work. No TV remote. Vending machine does not operate as it should. Took the money and did not dispense the products. Staff said they were not responsible for the vending machine. No help was offered.

I found numbers of tears and burned on bed items. Not enough inlet to charge/plug your things. Quality of materials is terrible. I will never come here.

Room was comfortable, quiet, and just what I needed. I definitely recommend.

Everything is excellent!

Drove over 500 miles transporting rvs. Needed a stay for night to deliver in morning. Arrived to hotel that is gated. Tons of people hanging outside. Couldn’t find parking to park truck and trailer. Went inside to talk with front desk. Waited 20 mins with ringing service bell. No response. Phone ringing off the hook. Went outside for another 20/30 mins to try and figure out what to do with a place to stay. Went back in and still no one around. Finally yelled to the back to see if someone was even there. Then the lady come up to desk from back and sad they do not allow over size vehicles. Now even more upset as there is nothing on the booking process to state that. Couldn’t try for cancellation cause it was past check in. Had to go spend another 130.00 on a hotel that could accommodate. Do not stay- ghetto. Truckers pick another location.