Excellent

This hotel is very nice. Definitely worth the 5*. Most of the staff at the hotel are really welcoming, nice and knowledgeable. Majority of them will go the extra mile to make your stay at the hotel really comfortable. Rohit who works at reception is exceptional. He is such a great employee and every morning he took time out to greet me, shake my hand and ask how I am and if I have any issues/questions. He provides top quality service and he is the reason why ITC Gardenia should be rated 5* purely down to his hard work. The room is lovely and big. Everything about the room is fine, bed, shower etc etc. the restaurants in the hotel are great and at good price and the canapés from 18:00 - 20:00 is a great idea. This hotel is very close to local attractions. The only thing I don’t like about the hotel is few staff members who work at the spa/gym. They aren’t helpful and feel like they are watching what I do. The spa is not recommended. I had a facial done and it did not last the allocated time and generally I don’t feel it was good. I had 20% discount and with them knowing that, I feel they just gave me the most expensive treatment to cover that discount. If Rohit is the honest member of staff, the staff at the gym/spa ruin it. I would stay at this hotel again and again but will for sure not make the same mistakes of using the gym/spa.

Good property

very good

Bad Experience. Room was Dusty, Balcony was Dirty, Power Points were Broken, Lots of Scratches in the Furniture. I asked for Ginger Tea. It was over Boiled and No taste of Ginger.

Complimentary snacks were very tasty

とても満足でした。 スタッフもとても感じが良く親切でした。 朝食も美味しかったです。 ここのホテルを選んで良かったと思いました。

Give for dogs . Everything is wrong here from staff , cleanliness. Especially food can’t believe this is ITC .

Great exoerience

Visited for business reasons. Need little upgrade in telephone services and electric safe.

Property needs some updates. The staff is not well trained. Many items on in room dining menu are not available. Service in restaurants is slow and sloppy. Restaurant options are limited

No proper guidance from security staff when i drived in, had to take a de tour. Car was taken to parking before i could take out the luggage. I had half board as part of my stay, still waited around 10 minutes for restaurant staff to confirm, which they did going to checkin lobby before they let me go after dinner. Not sure what legacy software they use, as these details are not shared. Toilet accessories need refurbishment. While checkout time is 12 PM, i was locked out by 11 55 only. Felt that dinner is good and breakfast not up to the mark.

It's a nice hotel to stay in. I usually stay here whenever I'm in Bengaluru. Of late, service at Cubbon Pavilion is lacking a bit. You order food or hot drinks at breakfast and they tend to forget and you are having to chase several times. This is the only complaint I have.

Lovely ITC Gardenia has outstanding staff who provide excellent service from the moment you arrive. Wonderful breakfast. In house restaurants are superb. Pool & workout area. On this visit housekeeping staff Kavya and Tetei were especially outstanding. I highly recommend ITC Gardenia for everyone.

Always great to come back here. One of the best hotels in Bangalore

It was absolutely amazing. The staff, food, rooms - everything are par excellence.

Premium Hotel

Premium Hotel

All well. Probably just a feedback otherwise...since I had pre checked in. Idea should be that I don't have reprovide all information/sign again. However , I had to provide all information. So I would definitely check in experience can be improved...

Nice property