We were charged a 35.0plus tax pet fee when we checked in. In our reservation with hotels.com it said in our booking that the pets (up to two) were supposed to have been included at no extra fee. Please return the 35.00 plus tax to our card

When I checked in, the front desk clerk, Rebecca was EXCELLENT! Very professional and friendly—-5 STARS!! I had an issue with my TV volume, so I called the front desk and got a gentleman on the phone. As the TV service was Internet based, he suggested I call the number on the TV, which I did, was placed on hold for 10 mins before it disconnected. The disappointment in this matte was I felt the front desk should have tried to take more ownership of the issues at the beginning of the call. Finally, I went to use the rowing machine in the Fitness room, only to find out the chain was broken. So based on my experience, the initial engagement was very positive, but downhill after that. I forgot to mention I also had a burnt light bulb in the lamp beside my bed

Too commercialized around. Property amenities are old.

Quiet property

A beautifully set up location. Room was very nice and had everything. It was on the second floor and thete is no elevator. Be prepared when you book if that is a difficulty for you and you have baggage.

Lovely rooms, would stay here again

Je recommande cette hôtel belle chambre très propre et une très belle accueille

Excellent value, luxurious rooms, very polite staff

Notre moyen de transport étant le vélo, nous étions loin d.accès au centre-ville donc à un plus grand choix de restaurants.

The young lady who booked us in was very friendly and helpful. The toilet had not be cleaned prior to our arrival and there was no housekeeping staff on duty when we arrived. She graciously left the front desk and cleaned the bathroom for us. After our first night, housekeeping did nothing in our room but it wasn’t a big deal for us. The breakfast options were very limited and nothing hot besides bread to toast.

Staff are very kind and accommodating. Room is clean and really spacious

Room was clean and spacious. Located in a quiet area. Breakfast was ok, would be nice to have some warm food (ie: eggs, bacon, sausage type food). If I am back in the area, I would stay here again.

Security deposit is 250CAD it is unusual.

Not recommended for people who want to sleep. Called front desk twice to report all of noise by teens in the corridor. It only stopped at 10:30 but restarted at 6:30 AM. Restaurant not opened for breakfast this was not our first time there but probably our last

Séjour agréable.

Breakfast could have had more variety or hot meal choices and check in should be earlier than 4pm. The staff are friendly and helpful and the rooms are clean and tidy.

Girl was hidding dogs at the desk and they barked at me.

It was good 👍

The hotel has a good customer service team.

Super nice, very good pricing, great staff, and comfortable!