Love mantra sierra I would stay again Very good kitchen and nice pool area Very nice room

Nice room and accessible

Excellent place to stay. Staff are friendly and helpful

Check in was difficult. We arrived after hrs, no issues getting keys but room was set up for 4 people, and not 5 as per the booking. The car park allocated could not be found. Eventually sorted out but not exactly smooth. Other than that the place was great!

Friendly staff. Google maps took me to opposite side of building so be wary of that. We were 24 floors up but road was still noisy. Great little apartment though. Would stay again.

We stayed here 25-27 sept and our couch had animal urine smell No compensation was provided, we dont travel much and this was super annoying as we couldnt use the couch after putting our 9 month old baby to sleep

Our stay was awesome! The staff were super helpful, our apartment had stunning views and everything we needed. The tram/bus station is just up the road too so that made travel around the city really easy

I am writing to provide a review for this hotel room. I don’t usually write reviews but the recent disappointing experience made me want to share with potential customers. Here is our experience: - First of all, the location was the best thing as it was very close to the Pacific Fair Centre. - ⁠However, when we checked in, we found that the room was in an unacceptable state, with visible food debris on the floor and significant grime in the bathroom. - In the guest bathroom, the cracked, leaking sink posed a safety hazard and potential for water damage. - We were appalled to find a used towel hanging in the room upon arrival, a clear lapse in basic housekeeping standards. - The staff's customer service was unsatisfactory. The staff on the first day was nice and helpful and she promised that we can get as many towels as we need (as we have a party of six and we were going to swim). However, the staff on the following day was different: she said she will charge us AUS 4 dollars if we get more towels on top of the towels that we got for swimming. When I said the dirty made me allergic, she respond, “I have allergy too.” When I said there were cockroaches, she said, “I will mark it down.” Basically, she did not seem to be helpful and didn’t do anything to ameliorate the situation - Worst of all, we discovered 4-5 cockroaches in the kitchen - a major health and safety violation requiring immediate pest control and deep cleaning. Overall, please think twice before you choose.

Excellent location, staff excellent, property somewhat dated.

Check in ladies were amazing & very helpful. Room was good, a few wear & tear things but to be expected. Couch & pillows not very comfortable but I might be picky. Check out guy was borderline rude - called at 10:30 to tell me check out was 10, when I explained I’d been given a late check out of 11 he said “I can’t see that on your file” - now I feel like I need to check I wasn’t charged extra for it.

We had 6 people and it was great. Friendly staff, comfortable, clean and so close to pacific fair and heaps of great restaurants and the beach. Great facilities would definitely stay again.

Great choice to stay for Blues on Broadbeach

The staff are tremendous go above and beyond so refreshing

Great location, large rooms with lovely big windows. Parking was handy to have but a bit tricky with having to enter the carpark through the wrong side of the road. Wifi was extremely slow and patchy.

Property was fantastic. Short walk to the beach, shops, restaurants, night life. There might be some noise on Saturday nights but it's to be expected with a great area like Broadbeach I couldn't really hear it in the top floor I was at. Would highly recommend this property!

I recently booked a short 2-night stay at the Mantra Sierra Grand in hopes of enjoying a relaxing getaway. Unfortunately, my experience was not relaxing as I had hoped. The amenities I was looking forward to using during rainy weather, specifically the indoor sauna and spa, were not functioning properly and out of action. Additionally, my sleep was disrupted by government construction maintenance taking place during the early hours of the morning, from midnight to 4am. I was unaware of this issue, there was no communication from reception upon check in. I did not receieve acommunication from expedia. While I understand that this situation was beyond the hotel's control, I provided feedback on check out of my second night to the reception staff suggesting that guests be placed in rooms away from the construction noise on the opposite side of the hotel for a more restful experience. I believe that more proactive communication or notification prior to the booking stay would have been beneficial in addressing this issue and providing a better solution for guest comfort. I was disappointed that the action of no verbal communication of construction and no changing of room location. Therefore resulting a horrible experiance. I am awaiting for the hotel manager to respond to my feedback.

Great location, easy to get to food, shopping, beach and park. Clean and well appointed, simple check in/check out. Friendly staff.

Shower was mouly

Great location directly opposite the light rail. Easy walking to pacific fair. Room very clean

Good value All the valued amenities