Novotel Brisbane Airport

Novotel has dropped the ball with its room quality. Bed was uncomfortable. Mirror on inside door of wardrobe is unusable because the door cannot open enough to use it. Milk in fridge is so tiny it barely provides enough for one cup of coffee each. Toilet paper is shockingly low quality and won’t be a saving for the hotel because in order not to put your fingers through it (yuk) you need to use twice as much. On the upside the shower is really good as are the lovely big thirsty bath towels. However the bathroom is so small it doesn’t provide room for two to navigate past each other. Generally I was really disappointed with the way this group of hotels has become very ordinary

Very nice

Close to the airport

Convenient to the airport when using the free bus.

We did not have a good experience as we were given a basic room even though we booked and paid extra for a premier. Apparently they had no more rooms available as had some aircon issues. The room and beds were too small for a family of 4. Novotel refused to compensate for this.

Here's another sample review: "I stayed at the Novotel Brisbane Airport recently and was underwhelmed by the experience. The room was comfortable, but the price was far too high for what you get. The additional fee for car parking was the icing on the cake. It's unacceptable to charge guests extra for parking, especially when it's not clearly disclosed upfront. Unless you're desperate for a place to stay near the airport, I'd recommend exploring other options that offer better value for money."

Close to airport but quiet and near shopping/ restaurant area too

Good service good location

フロントでの対応が良く、タクシーの手配などスムーズに行って頂いた。

Property is good and close to everything but the beds need replacing

Room fine. Quiet and clean. Staff very helpful and a very decent restaurant. I’d definitely stay again. The only negative is a musty smell on carpeted areas which is pretty normal with some hotels. Not a complaint though.

.

Room service deplorable...breakfast order didnt arrive. Inefficient check in took 25 mins.

Wet nice place to stay and handy to the airport and shopping

We had a great stay both times. Greeted by friendly staff with an efficient check in and the room was clean and surprisingly quiet given the proximity to the airport. We enjoyed a delicious meal in the restaurant “Catalina” and a restful sleep before continuing our journey. Thank you.

,.,.

Great property would stay again

Upon arrival our group of 6 were warmly welcomed & informed of the hotel facilities along with nearby conveniences. Unfortunately our stay wasn’t pleasant beyond check in. The lifts had no air flow/ air conditioning and felt like a sauna & musty odour. Our rooms were on the top level and the musty odours in the rooms was very off putting. One of the rooms had rubbish in the bin from a previous guest, another room the iron didn’t work & the overall room hygiene standard was sub standard compared to other Novotel Hotel stays. Breakfast check in took almost 20 minutes as there was only one female staff member who was making takeaway coffee’s whilst trying to attend to checking in guests for breakfast. One of our group has food allergies and waited over 30 minutes for an omelette to be made as there was only 1 chef. The buffet breakfast on offer was sub standard with the scrambled eggs like lumpy soup, the pancake machine ran out, the fruit salad was anything but fresh! At check out the female Duty Manager did not greet any of us in a friendly manner, she seemed very annoyed about something as she was speaking to the other reception staff in a very unpleasant manner. When we were checking out she claimed that we needed to pay for breakfast. I provided her with all 3 room booking confirmations which included breakfast, however she was not accepting of that and was extremely rude & condescending. What should have been the start of our vacation turned into an upsetting situation.

Great location for travel and shopping

Close to DFO