Arrived. Room not ready. Waited 15 mins. Then dispatched to wrong room; Hotels.com had apparently send wrong reservation. We showed reception our email confirmation and we had to move to correct room. When we arrived at final room (made up of two rooms), it was freezing as they had put fan on from outside (below 0) so we had to turn heat and kitchen elements on to warm room. Second room heater was not working. Went to reception and their handling was a space heater. It is a kitchen room but there is only one desk chair: no table and no chairs. Wanted to cook: no large bowls, no paper towels, very few utensils. Exhaust fan not working: made noise but would not turn. Smell of food stayed in room and then we had to open window at below 0 degrees to make food smell leave. Sign above sink said we had to wash our dishes if not they would charge 50 $ but they provided no cloths, no dish brush, no sponge, nothing except dish soap. In the middle of the night the non-working heater decided to wake up and would start and stop every few seconds and woke us up and had to figure out how to stop it. Hot tub and sauna under maintenance and not accessible but not mentioned on site. Only good thing of those that were important to us, was the size of the rooms. Not a very responsible Management, room not functional and not a good service. We cannot recommend it and we will not go back as it is.

Hot tub was not working and there was nothing online saying it was down the pool was ice cold I will not be staying there anymore

Polite, helpful staff, clean spacious room with deep tub plus pool fun for the kids: all this made the hotel a great stop for our family on our long winter road trip.

Was fine. Some amenities didn’t work (pool hot tub and sauna were closed). Room was fine but bedspreads were dirty. The rest of everything seemed clean. Our tv and gas fireplace didn’t work. In room coffee was awful. Overall was fine for what we paid.

Need hotub working

It was a perfect put stop for our family. Got the double king room with pullout couch. Kids loved the pool and slide. For the price it was perfect!

Room was very basic; no closet, a TV that didn't work, a very noisy in room heating unit, inadequate blankets. Yes the room and bathroom was clean and tidy. As an overnight 'pit stop' it's OK, but for stays longer than that - try a different motel

The front hotel staff were very lovely. Quick check in and check out. Convenient place to stay the night when driving through.

I stay here all the time. Love the value and always have a great stay.

Nice staff and the jet tub in room is great

The wifi is terrible. Won’t allow a second device the be loaded. The entire hotel needs sprucing up.

Poor room amenities, switches in inconvenient places, lack of electrical outlets where needed. Noisy A/C-Heater. Tilework on bathroom floor raised in spots - tripping hazard. No closet of any kind.

The check in lady who said she was brand new was excellent. She was super helpful and I never would have guessed it was her first week. The room was lovely and spacious. Nice size TV, good size bar fridge and a coffee marker with all the supplies. The swimming pool was way too cold to swim in but the hot tub was just the right temperature to relax in after a full day of driving. I would definitely stay again if I’m ever back in Valemount.

Accessible, friendly staff

The beds were comfortable, quiet room. There was a dirty towel left on the back of the door and the fireplace wasnt operational.

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I like the layout of the room and lots of places to put your stuffs despite the small space. Glad to have the hot water dispenser at the lobby. And it would be awesome if they have dispenser to get filtered water too. But we managed to get filtered water from the Visitor Info across the street.

No blankets on the bed. Room was cool.

When checking in , front desk said hello . And thats it. Handed me 1 key and pointed in a direction. Did not tell me what room number . What the hotel has and what times things are closing at . Room bathroom fan doesnt not work. Shower faucet loose. Very little pillows

A Tim Horton was next door and you could walk there.