Hotel is closed

This hotel has been closed for 2 years!!

Having been going here on a regular basis for quite e few years I must admit that this visit was probably the best I have experienced. The meal was definitely the best I have had there although I must say that it is normally pretty good anyway but hats off to the chef on the night even though he was an agency. The reception staff were very welcoming and the bar staff equally. A nice pint as well.

Jättebra hotell, utmärkt frukost och bra middag. Utmärkt service.

Good location. Good staff and good service. Though elevator was not available from firdt floor but it was still comfortable. The restaurant needes to havefew more choices of food.

The hotel itself is very nice situated in a very good location also with a variety of rooms though the building is like a Maze and you do get lost looking for your room!!! The hotel receptionist staff have very poor communication skills with not fluent in English at all which is a crucial key thing in the tourism industry and certainly doesn’t qualify for a Best Western standard !!! The hotel late shift manager can’t remember his exact name has a stinking attitude towards the guests queries !!! No customer service skills at all !! He’s rude arrogant and abrupt again with poor communication skills !! These things definitely need reviewing and changed

Friendly staff, good hotel. No fridge in rooms, radiator in room, cold at times in December.

Car park was full, but luckily reception said we could use car park at Mercure, giving them registration.SSome cob webs on window frames, but otherwise very cleqn.

The room was a good size and clean but unfortunately the room smelt like cigarettes

A great hotel - good staff, clean, well-laid out rooms, and a nice restaurant on-site. Only downside is the shower water pressure, but it's a small thing. I'll be staying here again!

Good price, well located but a little tired

Concert weekend. Lovely stay Great breakfast on the Saturday and made very welcome by Kirsty. She was just as helpful on Sunday but the chef preferred to do plated breakfast rather than buffet so the waiting staff were flustered and the customers inc me confused. It meant I either eat my breakfast hot and have cereals after or have it cold. Shame because apart from that a great stay.

The room was dirty The Wi-Fi was terrible and I'll not visit that hotel again

Family friendly very welcoming and good breakfast.

Friendly and helpful staff. Comfy bed in a clean room. The hotel is quite big and it’s a bit of a maze getting to your room but the place is well signed. Very easy access to the town centre (there’s a bus stop outside). (To travel on the bus, you need the correct change if you are paying with cash). The hotel’s car park is pretty naff, the spaces are small and the car park is not big enough for the hotel. The breakfast was good and there’s plenty of choice. The cooked food is good. The coffee machine is probably the slowest in the world.

Good place tostada S easy access to town on the bus!

Clean. Staff Friendly. Comfortable bed. Good location

Staff are Awwwesome

Bath was much too small and I am well under 6 ft. The shower could not produce warm or hot water - just very cold water. I could not report this at the time but did so on leaving. Room 110

Horrible from start to finish. The car park was full, and several of the vehicles were commercial vans, so I had to park on a back road nearby. Pretty annoying, when my one search filter had been ‘parking’. The first floor lobby smelled like a toilet, and not been hoovered for some time. My room smelled disgusting - like an old suit overdue for a dry-clean. The carpet hadn’t been well-hoovered and there were crumbs on the desk. one bedside lamp was broken and the light socket covered with black insulating tape. The kettle was so filthy I asked for a clean one. The receptionist looked baffled at first, but eventually brought me a clean one. There was mould all round the bathroom window. No blind on it - just a scrappy net curtain - and it gave out onto the main road, so I could easily see the shapes of cars etc passing. The lack of a proper blind on the almost floor-to-ceiling window meant I had no privacy and had to wash and use the loo (right next to the window) in the dark. The traffic noise was excessive, and there were people talking loudly in the corridors until midnight. There was Intrusively loud pop music playing in the restaurant at dinner and breakfast. Many of the staff smelled of cigarette smoke. Overall, so unpleasant I checked out the next day, even though I was told I wouldn’t be refunded the second night because I had paid in advance.