Holiday Inn Express Bristol - Filton, an IHG Hotel

I have stayed here several times and would have normally given it a 4 star rating. The reason for dropping down to 2 stars for this visit is that the 'hot' food for breakfast was cold for the two days we were here. I do not mean 'cool', I mean completely stone cold; cold bacon and cold scrambled eggs. I did not try anything else. On telling a member of staff they just said that they would inform the manager.

There is no sockets for chargers next to the bed, and the only usb slot is broken. Shower water pressure not the best. Breakfast very basic. No mushrooms.

We had a problem with the room which the reception staff very kindly said they would deal with. Upon our return from a long day nothing of what they said they would do had been done. The staff on post in the evening then sorted it for us, however, our room had not been cleaned. It was not very professional

Great stay!!!!

Very nicel hotel with excellent facilities

It’s a good stop on the way back from West Wales to break the journey.

The reception team were superb. Very cheerful and friendly. Dealt with any problems streight away.

Nice staff

we booked twin 3x rooms for work colleagues to find one person was sleeping on a sofa be. i wasn't happy about this how's as we work long shifts & needed a comfortable sleep

Convenient for me and newish

Our stay , was fantastic the room was clean and had everything that we needed

Bit out the way but as per the standard the chain sets out, its mildy inconveniencing getting to if you don't drive,

Comfortable bed and a quiet room. Breakfast was quite limited with the same four or five hot options every morning.

The hotel itself would not be my first choice but the manager on duty when we checked in was great. Very impressed thathe could make a bed properly and very quickly!

Week long business trip, comfortable stay great nights sleep, friendly helpful staff

Very comfortable room

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A very affordable and friendly option for a quick overnight stay, the bathrooms weren’t as clean as I would like but the linen was lovely.

Loved everything about the hotel itself & the staff extremely helpful & polite. If I was going to point out room for improvement, then on the website , it says parking is available but not about a variable cost. As it was, I was staying under 24 hours therefore £5 was affordable.

I arrived early as my family had booked two rooms the day before were staying for 3 days I was only staying for one night. I understood I could not check in till 3 but I asked at 10 clock would there be any rooms free at this point I was told there were none but if I came back about 1 ish would let me if one was available then , good service at this point. Went back at 1 clock was rudley told in a there are no rooms and there is a lady waiting in front off me sat on a chair!! I said you know I been here scince 10 clock is there nothing you can do I was told to come back later . I had been in my mum and dads room waiting and seen the cleaner clean several rooms so not sure why said no rooms available or she could off took my number and phoned me when a room ready . I was due to go out at 3 clock so got ready in my parents room . Went down at 235 and got a room . I understand rooms are generally not ready to 3 but this could off been handled in a much better way which did not make me feel I was wrong for asking if there was a room available. I have worked in customer service for 20 years and this is not customer service Disappointed is all I can say!!