Cramped and a little dirty. When they came to make our room up the next day.. they left filthy coffee mugs and dirty spoons. Not the usual Novotel fare. There was music on on the Sunday night which perhaps we could’ve been warned about as we were right above it on the first floor and we had two young children who couldn’t sleep until it finished. No room to keep a pram so we were on top of each other.. felt perhaps a family room would’ve been better equipped.

The rooms was good but the walls are so thin I believe that the whole night we kept on hearing loud noises from other rooms, door banging etc. Good breakfast and friendly atmosphere.

Perfect

I came here with my family for a quick stay and loved every bit of it. Not only the staff being super friendly, the location is ideal and everything is just around a short walk. The room size is okay but comfortable. We opted for their breakfast which was warm and lovely. Over all we loved our stay here.

The matress protector on rhe sofa bed was very dirty, should hoover and wash regulary.

It was relaxing Had nice breakfast

Quiet in evening i eating in thé rom everything perfect

The hotel itself was great for the price, centrally located and clean with a large room. Unfortunately some of the staff let the hotel down with their unprofessional behaviour and awful customer service. Enough to put us off Novotel for life.

Lovely hotel close to the city centre with parking. Would use again

Staff very helpful Bathroom clean Bedroom clean

A good place to stay when visiting Bristol, as it's only 5-10 minutes walk into the City Centre & riverside attractions. The reception is spotless and spacious, with very efficient staff. Due to a fall the day before arriving my wife arrived in a wheelchair, and without any fuss or request from myself, the reception staff allocated us a wheelchair friendly room on the 1st floor. Both lifts worked perfectly, although at busy times there was a bit of a wait for one. On-site car parking (two underground levels) is a good, although some spaces seem smaller than others. But plenty of SUV's and Transit-sized vans were parked comfortably on the upper level. Pay for parking at reception, then scan the ticket at the barrier when you leave. The bar area has plenty of comfortable seating areas, although bar prices are obviously higher then the nearby pubs. We didn't dine in during our stay, but can only say the food looked (& smelt) delicious on the plates that passed by us. Our room (108) didn't have the best of views, overlooking the rear access roads and neighbouring office buildings. But it was quite adequate for weekend stay, with tea/coffee facilities, ironing board, iron, hairdryer, disabled wet room shower, nice big bed, and a decent TV. Downsides were a lack of storage space for clothes & empty suitcases, no coat hooks, and an absence of 240v sockets to plug in chargers for phones or other devices (especially as this was a disabled persons room).

Had a great stay at the Bristol City Centre Novotel, which was very convenient to Bristol Templemeads and the City Centre attraction.

Dirty room. Dust everywhere, food and waste in bins, bodily fluids in bathroom, hairs in sink and on toiletries. Photos sent to staff members phone as requested to be forwarded to manager I was told got refund. Spent all Saturday on phone to Expedia and at reception desk. Weekend ruined my son’s 8th birthday treat this was supposed to be. Promised refund by staff and waiting update.

Lovely helpful staff on reception, clean functional room.

The sofa bed in the triple room was filthy. The sheets had not been changed since the last guests and there was blood on the sheets. We checked in at night and the staff member who initially tried to resolve it was lazy and incompetent, trying to avoid doing what was required (came 3x to try and change sheets). A second staff member came and she sorted it out. The next day, my husband spoke to the manager and she offered us free parking and free breakfast.

Great room and very clean also food was good though the gym was small and my card didn’t work to allow me in I had to ask the cleaners to let me in though it is very close to train station and to tesco and Greggs nearby with Cabot circus shopping only 15 minutes away

The hotel is ideally situated between the Central Station and city centre both at walking distance, and a bus stop directly at the hotel. Good breakfast and well-equipped and quiet rooms.

Good location by Temple Meads

Less than 10 min walk from Temple Meads train station. Staff were friendly, room comfortable. Stayed 3 nights, it's a good base to explore area and taking a day trip to Bath.

Carpets were old and dirty, the bathroom was not very clean. Towels and sheets (or maybe it was the mattress) had a mildew or sweat smell. I really think a renewal is required asap.