Orwell Hotel

Its a nice enough hotel but i didnt have hot water in my room.

Perfect

Perfection

Excellent staff

Full of charm but in need of repair. A lovely hotel but tired flakey paint and heating inefficient. Staff provided heater. Sorted. Will definately stay again.

Friendly staff room good. A better choice of evening meals would be good only 5 choices. Ok if you like chips.

Nice bar and lounge area,comfortable bed and warm room,clean but looking abit dated

Outstanding. Thank you Aurora Balan... Very friendly:-)@

The Moldovan receptionist was very friendly. I had booked a Superior room, but the booking showed Double room. He upgraded me to a Suite. On the other hand the lady receptionist in the morning was not so friendly. I asked if I could check out an hour later than usual as I had a little toddler who was still asleep, she said I would need to pay extra for it. The room was cleaned but the kettle in the room was not safe to use. It was full of limescale. I went down to the reception and asked if it can be changed. I waited an hour for one to be sent to my room but it never came, I then rang the reception and they send me another kettle after 5 minutes. However this was again in the same state. So I didnt get to enjoy my hot chocolate and coffee.

Excellent rooms food staff

A lovely stay at The Orwell as always.

Short overnight stay. Good breakfast

Stay was nice, the only negative was the old bedding, pillow cases & duvet cover were bobbly so felt quite rough

A nice sized room, comfy bed - had everything I needed.

Great place.

Great location for the beach areas. The hotel smells as did the room of dirty drains. Be careful about the car park, you must register your car yourself or you will be fined as we witnessed someone who had a £100 fine. Our booking emails clearly document an 11 o’clock check out but house keeping were trying to get into our room at 10am. They said check out had changed and was 10am. It took 20minutes to check out as the manger was having an argument with someone at the front desk. The area opposite the front desk was used as a doss hole, someone had bedded down and was sleeping on a couch and the area smelt- not a very good look for the hotel. This hotel has a stunning potential under what is a shabbily run place. It does deserve better and could be a fantastic destination to visit and enjoy. Sort out the shabby decoration, respect customers and provide clarity of the hotel’s procedures, don’t let a main area be used for a doss hole that looks like a street corner, improve the smell in the place and be proud to have your hotel in Suffolk. The desk manger should not be so smug, learn how to handle complaints and resolve them with adult style. There are ways to deal with unhappy comments and these should be learnt.

I have known The Orwell for the last fifty years and find it sad that it has gone down hill. Lack of staff and attention to service is noticeable. Badly in need of redecoration and a spring clean. Light bulbs need replacing. Would be good to see the reinstating of real table service in the dining room.

Nice and clean staff were very helpful

Very traditional older hotel close to the centre of town Staff were very helpful and friendly The room was a little dated but was clean & comfortable Breakfast buffet was plentiful and well prepared Evening meals were good but not a huge menu

I booked 4 rooms as we were attending my father in laws funeral. All rooms were superior doubles, my son decided to add an additional night in his room. Myself, other son and daughter checked in after the funeral, Friday and it was very obvious that the standard of “Superior Double Rooms” varies greatly. The first sons room was very dated, bath with shower over, peeling wallpaper, dated furniture, rusty radiator, old windows etc. other 3 rooms were lovely and a higher standard. We complained and advised all rooms were superior doubles. After much debating and looking at 2 more rooms, my son moved at no additional cost, although this was originally mentioned and took a lot of negotiations as the receptionist was a tad unhelpful. Be wary of what room you receive. Also problem with coffees and milk or the coffee on the bar, although this was sorted once they were aware.