Staff was not friendly as such

Loved my stay at Svelte. Staff was very helpful. Will definitely book again while visiting India

This hotel needs lots of improvements in their service.

Very noisy rooms. Every little walk and activity from the corridors comes inside the room. Cleanliness is okay. Doesn’t feel like a four star property as advertised.

Everything great, very helpful team members, neat n clean property 👌

We love the service and location of the hotel. The front staff are really attentive and accommodating to our needs/requests. Especially when we requested to change room. Special thanks to Jeet who look after our room everyday. It really make a big difference (we slept well the whole time of our stay). We really appreciate the effort.👏. Also, thank you to the restaurant staff. We enjoyed the masala tea and great service. The location of the hotel is so convenient. It's just a minute walk to Select City Mall.😊. Love it! Whenever we are India, we will definitely stay here again.

Housekeeping services was not good at all. Floor was really dirty, had to ask for slippers Bed sheets were not changed regularly, had to ask for hand towels and bath mat. No shower gel, instead shampoo was given Restaurant waiters were friendly at least they greeted me. Never saw front desk greet anyone who comes in or goes out. Disappointed on my first time stay

I stayed at this property 10 years before and by Western standard it easily qualified for a 4 start hotel then. Now, 10 years later, I booked the same hotel for a near 1 month stay. The place has declined over time tremendously. I booked a suite. 1. Ten Years ago, suites had cooking facilities. These have since been removed. So if your intention is to be able to cook your own food, then these suites are not for you. 2. Bathroom. One of the most important rooms in a hotel is the bathroom. The standards have tremendously dropped. When have a shower, water would not drain quickly, so your feet, at times up to ankle level, are immersed in slow draining water. I complained about this a few times, but nothing changed, notwithstanding their plumbers attending to the problem. 4. The toilet is badly set, making sitting on the toilet a near squat. Luckily, the Select Citywalk Mall next door has clean and nice toilets so where time allows, you are better using the public toilet in the Mall. 5. Cleaning of rooms. In my so many years of international travel, this was my lowest experience. The lady cleaner on the 3rd floor was grossly incompetent. The bathroom had a stench even after she had cleaned. At times she would take used towels but forget to replace them with fresh ones. On 2 occasions, she forgot to put toilet paper. We had to call house keeping to be helped. While always courteous, their service was very slow. 6. Carpet in Corridors - Very dirty on 3rd floor.

excellent

They gave us prompt response and kind services.

Perfect location

The front desk staff is simply rude. No proper training in hospitality and no communication skills.

Very quiet hotel with an exit right into the mall. Although, I checked out a day early with no refund provided, I'd still rate it 5 stars for their location and accessibility.

Staff were unbelieveably unhelpful. I needed to get some simple documents from the hotel in order to get my stay approved but the staff just said they couldn’t provide anything - wish I didn’t stay.

I didn't like the reception attitude.. he was arrogant not friendly

Only a one day stay we picked the hotel for its location in CityWalk It was conv and pleasant

I had to ask for towels soap etc for 2nd person they had provided only for 1 person.

Because I arrived 5 hours before check-in time starts, this hotel charged a whole day extra or else I was asked to leave the property and come back after 5 hours! My reservation date and check-in date were the same day and I was forced to pay twice for one night!

I arrived on the same date as per my reservation, only 6 hours before check in time starts and this hotel charged a whole day extra fee for the same day I fully paid on my reservation or else the hotel staff asked me leave and come back when check in time starts.

terrible! found bedbug on the pillow! the sheets, pillow cover and blanket cover was dirty; not washed!!!! towel was used and unwashed!