Our room had sand and didn’t seem like it was prepared properly before our arrival. Also didn’t have an iron and ironing board. They told me I need to pay one of their staff to iron my clothing for me.

Rooms are old and uncomfortable, beds need to be replaced, equipment is broken and not replaced. Staff are very friendly and helpful, but our overall view of the facility was of poor quality.

We had a very nice time, thanks to Alfred the manager and Holo, our bartender, waiter. We had an unpleasant experience with other guests, that did not adhere to the rules, but Alfred immediately made a plan, which made the evening very pleasant. Holo has been so friendly and gave us superb service throughout the evening and at breakfast. It is really such a beautiful place.

Beautiful hotel, friendly and accommodating staff. Possibly in need of a few fresh ideas as they appear to be operating on a model that was relevant and successful about 15 - 20 years ago

Lovely spot in a quiet hidden away from town hussle and bustle. Friendly staff all round.

We had an awesome stay. The staff were all amazing and friendly and were available to our every need Special mention of thanks to Andrew who made us feel like royalty.

A bumpy start with our initial room experience. The response and reaction from Mapula ( the manager) in particular was outstanding and I am very thankful and appreciative of the effort that was made to ensure our stay was a fun one. The staff are excellent, the food was great. Very relaxing time indeed.

We celebrated our anniversary and they made everything so special on the day.... The place is so relaxed and quite and you can really relax with the person you love. We enjoyed our stay from day one till the last day. Was very sad to leave. Will definitly recommend them and come back some day....

The stay was awesome. But for a 4star rating, the condition of thee bed is in a terrible state. New quality beds needs to be purchased. 2 days later and I still have lower back pains. Service at restaurant was not up to scratch but was sorted after Manager assistance. But lovely overall experience and would love to go back.

The staff was very helpful and friendly.. The place is a jungle heaven.. Loved it

We experienced good hospitality. The room was clean and the service friendly. The mattress however, was shocking. It was absolutely warn out. The breakfasts were good, we had supper on Saturday evening and the eisbein was fridge cold in the middle. They had it watmed and replaced our sides and gave us discount. On Friday evening the hotel was fille with lively clasical music but the rest of the weekend they only played african music. It just didn't suit the surroundings... On the website they show a beautiful clean tennis court and volley ball area, which is now actually overgrown and not useable. The gardens need attention. The grass wasn't even cut where our room was.

We were allocated, most probably the worst room available. Room 15 is extremely small, it really is a concocted room. The mattress was overused and hollow and extremely uncomfortable. The toilet kept on running through the night, very disturbing. Although the hotel knew that I am a diabetic, no sweetener were supplied. They further allocated our spa booking to another couple with the feeblest of excuses. We were supposed to go in 10h30, but were moved to a 12h15 slot, which inconvenienced us, as we had other arrangements which we had to cancel. Positives: 1. Joey was very professional, friendly and accommodating in moving us to a far better room with a proper mattress; 2. Special accolades to Alfred. He was the star of the staff. He arranged the spa treatment to be moved to the new slot. He really went the extra mile in arranging for us to watch the rugby Saturday afternoon, even when they had a problem with their power supply. His service gets a 10/10.

Shangri-La is an old place and it shows. Our room was dark and smelly musty. Also the carpets were dirty. The gardens however were lovely.

Fantastic stay

The place is divine, the challenge is the bed quality, the Hotel should replace the bed

Amazing with clean happy and welcoming staff

Reception staff very unfriendly and no people skills. Carpets in the room was filthy. Baby cot was dirty, I made them clean it with soap and water. They had a dirty torn sponge as a mattress. Grounds where very neat and tidy and gardens beautiful. Breakfast on Sat was good. Food and waiters helpful. Sunday food was terrible. Lacked flavor and taste. We where required to pay for our cappuccino as it was not part of the breakfast buffet yet on Saturday we got it with breakfast. We did speak to the manager and he did not have much to say. All cups where even smelling eggy as well as plates.this was my put off not to return to the establishment.

I thought it was good value for money! The atmosphere was stunning and romantic as well as the food were very good! I visited the lodge more than 10 years ago and just loved how management had changed the hotel! A good place to spend Valentine’s Day!

the stay was amazing and the welcome and service we got was excellent

great dinner&breakfast, beautiful hotel area, rooms ok